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- Tasks: Provide top-notch desktop support and troubleshoot tech issues for a global user base.
- Company: Join a professional firm in Newcastle with a focus on technology and innovation.
- Benefits: Competitive salary, excellent benefits, and opportunities for growth.
- Why this job: Be part of a dynamic team and make a real impact in the IT sphere.
- Qualifications: 2+ years in desktop support, strong troubleshooting skills, and a passion for technology.
- Other info: Exciting environment with opportunities to work on diverse tech challenges.
The predicted salary is between 30000 - 35000 £ per year.
Excellent opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (£30,000 - £35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology-obsessed person with the drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you.
Responsibilities:
- Provide Level 1 and 2 desktop support to a global user base
- Hardware deployment (PC, Laptops, phones, etc.) and standardisation
- Hardware repairs and replacements
- Desk organization/standardization and troubleshooting
- Inventory management and organization (Office, Homes, and DCs)
- Endpoint Management / Software Installations
- Audio/Visual (AV) support
- Patch management
- Work face-to-face on issues with users
- Deliver end-user technical support and training
- Conduct meeting room checks and assist with AV setup in the meeting rooms
- Assist with basic network troubleshooting
- Assist with mobile device management and MDM platform
Required Skills:
- Good knowledge of Windows 10 / 11
- Good desktop troubleshooting skills across hardware and software
- Experience supporting AV systems
- Cable patching experience in comms rooms
- Service management tool experience
- Office 365 (Exchange, Teams, OneDrive)
- Basic knowledge of Active Directory
- Capable of working with users face-to-face, strong interpersonal skills
- Strong ownership mindset and attention to detail
- Basic Powershell experience
- Experience with Azure Virtual Desktop is a plus
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology and Customer Service
Industries: Financial Services and Professional Services
2nd Line Desktop Support in Bath employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop Support in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your achievements in desktop support. When you get that interview, you’ll want to impress them with real examples of how you've tackled challenges.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your troubleshooting skills and familiarising yourself with common issues in Windows 10/11 and Office 365. We all know they love to throw in some practical tests!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for tech-savvy folks who are eager to make a difference in the IT world.
We think you need these skills to ace 2nd Line Desktop Support in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, especially if you've worked in financial services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your background makes you a great fit for the role. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Windows 10/11, Office 365, and any other relevant tools. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Prospero Integrated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and desktop troubleshooting. Be ready to discuss specific issues you've resolved in the past, especially those related to hardware and software. This will show your technical prowess and give you confidence during the interview.
✨Show Off Your Interpersonal Skills
Since this role involves face-to-face support, practice how you communicate technical information clearly and effectively. Think of examples where you've successfully helped users with their tech issues, highlighting your strong ownership mindset and attention to detail.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a hardware issue or managing an AV setup. Prepare by thinking through your problem-solving process and how you would handle various scenarios. This will demonstrate your practical skills and readiness for the job.
✨Familiarise Yourself with the Company Culture
Research Prospero Integrated and understand their values and work environment. Tailor your answers to reflect how you align with their culture, especially in terms of professionalism and motivation. This will help you stand out as a candidate who fits well within their team.