AV Engineer (High End Residential Sector)

AV Service and Installation Engineer (£40,000 – £50,000 + OT + Benefits)

Excellent opportunity for an Experienced AV Service and Installation Engineer to join this leading Audio-Visual Home Automation provider.

On-site support to clients, including troubleshooting, fault finding and issue resolution of technology control solutions in the high-end residential sector

Main Duties

• Manage service tickets taking ownership of the issue until the point of completion
• Ensuring timely updates with detailed and accurate information
• Attend call outs arriving promptly, in a presentable manner.
• Trouble shooting of client issues and escalation to internal or 3rd party resources as required
• Completion of Service owned upgrade projects
• Provide progress update to the client before leaving the property and demonstrate issue resolution where possible
• Participate in weekly ticket and monthly service reviews
• Support and installation of technology control solutions into the high-end residential sector
• Experience of working with Crestron, Lutron, Control 4, Rako etc beneficial
• Client facing position, working closely with clients and team members