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- Tasks: Join our team as an Audio Visual Field Service Engineer, maintaining and repairing AV systems across London.
- Company: Be part of a growing AV service team based in Acton, serving clients throughout the UK.
- Benefits: Enjoy a competitive salary, company van, tools, ongoing training, and career growth opportunities.
- Why this job: Work on exciting AV projects in a supportive team, enhancing your skills in cutting-edge technology.
- Qualifications: Experience in AV systems, strong technical skills, and a full UK driving licence are essential.
- Other info: Manufacturer training and certifications are a plus, but not required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Audio Visual Field Service Engineer
Location: Acton and across London sites
Reports To: Service Manager
Employment Type: Full-Time
About the Role
An exciting opportunity has opened up for a skilled and proactive Audio Visual Field Service Engineer to join a growing AV service team. Based at the Acton service hub, this role involves supporting a wide range of clients across London and the UK by providing on-site maintenance, servicing, and repair of professional AV systems — with a strong focus on LED wall technologies.
Key Responsibilities
- Carry out on-site fault diagnosis, servicing, and repairs of AV systems across client sites (primarily in London, with some UK-wide travel).
- Specialise in the maintenance and repair of LED walls, including troubleshooting pixel faults, alignment issues, module replacements, and firmware updates.
- Perform routine preventative maintenance on installed AV and LED display systems.
- Assist with small installations, upgrades, and reconfigurations of AV and LED wall systems.
- Provide end-user support and basic training when required.
- Work closely with manufacturers and internal technical teams to resolve complex faults.
- Maintain accurate records of service visits, repairs, and components used using a digital service platform.
- Comply with all relevant health & safety procedures and on-site protocols.
Essential Skills & Experience
- Proven experience as an AV or field service engineer within a service-oriented environment.
- Strong technical understanding of LED display systems (such as ROE, Absen, Unilumin, INFiLED, etc.) including component-level diagnostics.
- Familiarity with AV signal routing and control systems (e.g., Crestron, Extron, Q-SYS, Kramer).
- Good working knowledge of video conferencing platforms (Zoom, Teams, Cisco) and audio DSPs (QSC, Biamp, BSS).
- Ability to interpret wiring diagrams, schematics, and technical documentation.
- Strong communication skills and a customer-first mindset.
- Full UK driving licence (vehicle or mileage reimbursement provided).
Desirable Qualifications
- Manufacturer training or certification in LED systems (advantageous but not essential).
- AVIXA CTS or equivalent AV industry certifications.
- Basic understanding of AV-over-IP and networking principles.
- IPAF, PASMA, or ECS card (preferred).
What’s on Offer
- Competitive salary depending on experience.
- Company van or travel allowance.
- Tools, laptop, and mobile phone provided.
- Ongoing training and access to manufacturer certifications.
- Opportunity to work on major AV and LED projects.
- Supportive, collaborative team environment with clear pathways for career growth.
Audio Visual Service Technician employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Technician
✨Tip Number 1
Familiarise yourself with the latest LED wall technologies and brands mentioned in the job description, such as ROE and Absen. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the AV industry, especially those who work with LED systems. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your hands-on experience with AV systems and troubleshooting during the interview. Be ready to share specific examples of how you've resolved technical issues in the past, particularly with LED displays.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully interacted with clients in previous roles. Highlighting your ability to communicate effectively and provide support will align well with the company's customer-first mindset.
We think you need these skills to ace Audio Visual Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an AV or field service engineer. Emphasise your technical understanding of LED display systems and any specific brands you have worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-first mindset and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Include specific examples of your experience with AV signal routing, video conferencing platforms, and any manufacturer training or certifications you possess. This will demonstrate your technical proficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this technical role.
How to prepare for a job interview at Prospero Integrated
✨Showcase Your Technical Skills
Be prepared to discuss your experience with LED display systems and AV signal routing. Highlight specific projects where you've diagnosed and repaired AV systems, as this will demonstrate your hands-on expertise.
✨Understand the Company’s Focus
Research StudySmarter and its approach to AV services. Familiarise yourself with the types of clients they serve and the technologies they use, especially LED wall technologies, to show that you’re genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of past challenges you've faced in the field, particularly related to fault diagnosis and repairs, and how you resolved them.
✨Demonstrate a Customer-First Mindset
Since the role involves client interaction, be ready to discuss how you prioritise customer satisfaction. Share experiences where you provided exceptional support or training to end-users, showcasing your communication skills.
