Prospero Integrated are working with a leading global audio visual integrator who specialise in providing AV and event services across multiple client partnerships, globally.
Key Responsibilities
Management:
- Direct management of onsite technician (s) and cover technicians.
- Service Improvements - work with the Client to identify service improvements.
- Incident management - manage process lifecycle as per client's internal processes.
- Discipline - maintain an organised and professional environment where the team are managed to meet and exceed client standards.
- Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required.
- Staff Development - skills matrix, training requirements.
- Daily workload management and allocation for all resources.
- Make suggestions for service improvements drawing on metrics, experience and feedback.
- Attend service review meetings and pre stats.
On-site Support:
- Management of Client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day to day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Local critical spares/consumables management.
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Booking in/out of goods via loading bay.
- Submission of RAMS.
- Assist with building AV power downs / up checks.Administration:
Administration:
- Management of site documentation.
- Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges.
- Weekly Events Scheduling Forecast - staff requirements, training requirements.
- Staff rota and holiday requests.
- Service Requests - decision maker regarding service requests for their respective locations.
- Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures.
- Business Liaison - client communication, feedback and operational status.
- Financial - purchases, overtime.
- Equipment Inventory & Tracking.
- Reporting Metrics
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Audio Visual Onsite Team Lead employer: Prospero Integrated
As a leading provider of Audio Visual and Video Conferencing solutions in the Education sector, our company offers a dynamic work environment in the Midlands where innovation meets collaboration. We prioritise employee growth through hands-on training and mentorship, ensuring that our Junior AV Installation Engineers develop their skills in a supportive culture that values initiative and teamwork. Join us to be part of a forward-thinking team that is committed to making a meaningful impact in the educational landscape.
