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- Tasks: Join us as an Associate Service Engineer, troubleshooting and repairing audio-visual equipment on-site.
- Company: We specialize in cutting-edge audio-visual solutions for various industries.
- Benefits: Enjoy a mix of on-site work and office time, with opportunities for training and development.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact in tech.
- Qualifications: Strong communication skills, organization, and a clean driving license are essential.
- Other info: Ideal for tech enthusiasts looking to grow in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Brief Overview of Role:
Responsible for post implementation fault finding, testing and the repair of audio-visual equipment for various job sites.
Accountabilities Include: Knowledge & Key Skills
Onsite Work 80%
- Projection and Display Devices (Maintenance)
- Audio and Video Conferencing (Cisco/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon) – Wish supervision
- IPTV (Exterity /Mediastar/Tripleplay)
- Configuring and performing diagnostics and firmware updates of videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures and H&S
In office 20
- Completing post job and PM reports/ Onsite
- Proving phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential :
Effective communication skills at all levels especially client facing
Good numeracy and written skills
Must be well organised with the ability to prioritise workload effectively
whilst dealing with clients pro-actively
Quick response to service desk tickets
Able to work individually and as part of a team
Good time keeping and dressed according for the job in hand
Fully compliant with The Health and Safety at work act 1974
Clean driving licence and current passport holder
Desirable :
Extron School of AV
Microsoft Teams core skills
AVIXA CTS
Associate Service Engineer employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Service Engineer
✨Tip Number 1
Familiarize yourself with the specific audio-visual equipment mentioned in the job description, such as Cisco, Zoom, and Microsoft Teams. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Demonstrate your effective communication skills by preparing to discuss how you've successfully interacted with clients in previous roles. Share specific examples that highlight your ability to handle client inquiries and provide tech support.
✨Tip Number 3
Showcase your organizational skills by discussing how you prioritize tasks and manage your workload. Be ready to explain your approach to handling multiple service desk tickets efficiently.
✨Tip Number 4
Highlight any relevant certifications or training, such as AVIXA CTS or Extron School of AV. This will demonstrate your commitment to professional development and your readiness to tackle the technical aspects of the role.
We think you need these skills to ace Associate Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio-visual equipment maintenance and fault finding. Include specific examples of your work with projection and display devices, as well as any experience with video conferencing systems like Cisco, Zoom, or Microsoft Teams.
Craft a Strong Cover Letter: In your cover letter, emphasize your effective communication skills and ability to work both independently and as part of a team. Mention your organizational skills and how you prioritize workload, especially in client-facing situations.
Showcase Technical Skills: Clearly outline your technical skills related to AV hardware, diagnostics, and firmware updates. If you have certifications from Extron or AVIXA, be sure to mention them as they are desirable qualifications for the role.
Highlight Health and Safety Compliance: Since compliance with health and safety regulations is essential, include any relevant training or certifications you have that demonstrate your commitment to workplace safety. This will show that you take this aspect of the job seriously.
How to prepare for a job interview at Prospero Integrated
✨Show Your Technical Knowledge
Be prepared to discuss your experience with audio-visual equipment, especially projection and display devices. Highlight any specific projects where you configured or repaired AV hardware, as this will demonstrate your hands-on skills.
✨Communicate Effectively
Since effective communication is essential for this role, practice explaining technical concepts in simple terms. Be ready to share examples of how you've successfully communicated with clients or team members in the past.
✨Demonstrate Organizational Skills
Prepare to discuss how you prioritize your workload and manage multiple tasks. Share specific examples of how you have handled service desk tickets or managed onsite work efficiently.
✨Emphasize Health and Safety Awareness
Familiarize yourself with The Health and Safety at Work Act 1974 and be ready to discuss how you ensure compliance on job sites. This shows that you take site rules and procedures seriously, which is crucial for this position.
