At a Glance
- Tasks: Lead a dynamic team to deliver top-notch audio-visual services at exciting events.
- Company: Join a leading global AV integrator known for innovation and excellence.
- Benefits: Competitive pay, career growth, and the chance to work on high-profile events.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be the face of multimedia services and make a real impact on client experiences.
- Qualifications: Experience in AV management and strong leadership skills required.
Prospero Integrated are working with a leading global audio visual integrator who specialise in providing AV and event services across multiple client partnerships, globally.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Their immediate requirement is for an experienced Team Lead to be a key part of their London team, taking full responsibility for ensuring all activities across client site are delivered as per existing SLAs. They are the face of the Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring across the meeting rooms / event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.
Key Responsibilities
Management:
- Direct management of onsite technician (s) and cover technicians.
- Service Improvements - work with the Client to identify service improvements.
- Incident management - manage process lifecycle as per client's internal processes.
- Discipline - maintain an organised and professional environment where the team are managed to meet and exceed client standards.
- Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required.
- Staff Development - skills matrix, training requirements.
- Daily workload management and allocation for all resources.
- Make suggestions for service improvements drawing on metrics, experience and feedback.
- Attend service review meetings and pre stats.
On-site Support:
- Management of Client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day to day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs. xgikmsk
- Local critical spares/consumables management.
- Coordination & scheduling of pr...
Audio Visual Onsite Team Lead employer: Prospero Integrated Careers
As an Audio Visual Manager at our vibrant hotel venue, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, opportunities for professional growth, and a supportive environment where your technical skills and customer service excellence can shine. Join us to be part of a team that values your contributions and fosters meaningful relationships with clients and colleagues alike.
Contact Details:
Prospero Integrated Careers Recruitment Team
