Registered Manager - CQC

Banquo, a dedicated provider of domiciliary care and support services, is proud to be part of the esteemed Prospero Group. We are committed to delivering exceptional care and support to children, young people and adults living in their own homes or other community settings across England. Our mission is to provide high-quality, child/person-centred health and social care services that empower children, young people and adults to thrive, ensuring their safety, well-being, and development.

We are seeking an experienced and passionate CQC Registered Manager to lead our dynamic team at our London office. The successful candidate will ensure that our services meet the required standards of care and compliance as set out by CQC, whilst maintaining a positive culture for both our service users and staff.

• Oversee the day-to-day operations of the London office
• Ensure full compliance with CQC regulations and standards
• Manage, mentor and support the office team
• Oversee and be involved with the recruitment and selection of staff across the service
• Ensure effective management of the care team is taking place so staff feel supported in their day-to-day roles
• Oversee the development and implementation of child/person-centered care plans tailored to meet individuals’ needs through a robust assessment process considering their emotional, physical, medical and material needs
• Ensure all care and support services being provided undergo a robust risk assessment to maintain the safety of the service users and staff
• Monitor and evaluate the quality of care provided through the utilisation of governance systems, reviews and audits
• Ensure that accurate documentation and records are always maintained
• Ensure staff rotas are fair and promote continuity of services to service users
• Build and maintain positive relationships with service users, families, and external partners
• Ensure consistency in the staff provided is maintained for the service users
• To be fully aware of all the Organisations' policies and procedures and ensure that these are always adhered to
• Prepare monthly reports to the Director
• Attend regular meetings with the wider team
• To actively take part in the ‘On-Call’ service
• To monitor and manage the performance against appropriate key performance indicators and budget targets and to ensure progress towards achieving relevant Organisational goals identified in operational and strategic plans
• To ensure that deadlines are met in relation to timesheets and payroll
• To monitor, record and authorise annual leave and monitor sickness absence of staff for whom there is line management responsibility
• To positively work in supporting the principles outlined in the Organisation’s Equal Opportunities Policy
• To assist in maintaining a safe working environment by attending training and following the Organisations’ Health and Safety Policy and working practices
• To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility for this job role
• To ensure that the service provided by the Organisation exceeds the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• To fully understand the Organisations’ complaints procedure
• Manage all accident and incidents that occur making referrals and notifications to local authorities and CQC where required and feeding back on lessons learned to the team

• NVQ Level 5 in Health and Social Care or Equivalent
• Proven experience working in a Domiciliary Care environment (Min THREE years)
• Strong working knowledge and understanding of CQC’s care and fundamental standards
• Excellent leadership and management skills
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Passion for delivering High-quality care and support
• A caring, personable, and professional individual, delivering the best life outcomes for everyone we support
• Excellent interpersonal skills and the ability to relate to a wide range of people
• Ability to take responsibility for managing workload and organising this effectively
• Ability to work as part of a team
• Ability to manage, motivate and supervise staff
• Evidence of strong literacy and numeracy skills
• Able to maintain professional relationships
• A solid awareness of: The Health and Social Care Act 2008 (as amended), The Care Quality Commission (Registration) Regulations 2009, Mental Capacity Act 2005, Safeguarding Vulnerable Groups Act 2006

• Experience of managing a dispersed staff team
• Be dynamic and flexible in your approach to work
• Excellent computer skills (using MS Office programs, particularly Word and Outlook)
• Excellent administrative skills
• Ability to cope under pressure
• Even tempered and patient
• Ability to cope with change
• Strong character to be able to deal with difficult situations in a professional and productive manner
• Able to work without close supervision

• Competitive salary
• Opportunities for professional development
• Supportive and collaborative working environment
• Comprehensive benefits package

If you are a dedicated and experienced health and social care professional looking to make a positive impact in the lives of others, we would love to hear from you. Please submit your CV and a cover letter outlining why you are interested and suitable for this role. Join Banquo, part of Prospero Group, and help us continue to provide exceptional care and support to children, young people and adults.