Service Manager in Hemel Hempstead

Service Manager
Location: Gloucestershire
Contract:40 hours per week
Shift Patterns:Mon – Sun– alternative weekends
On Call: 1st in line and 1 week out of 5
Pay rate:£37,000

Lead with Purpose. Thrive with Us.

Are you ready to make a genuine difference in people’s lives while advancing your career with an award-winning organisation?

At Prosperity Care & Wellbeing, we’re passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we’re proud to be recognised for it:

What will the Service Manager role look like for you?

The role requires a strong understanding of clinically led services, with responsibility for overseeing quality assurance, clinical governance, risk management, safeguarding, and regulatory compliance. You will champion a culture of continuous improvement, delivering positive outcomes for the people we support.

You will support the development and implementation of person-centred, evidence-based care and risk management plans, ensuring full CQC compliance. Working closely with staff teams, families, and external professionals, you will promote effective communication and positive outcomes. Experience within mental health or dual-diagnosis services is highly desirable.

What we are looking for in a Service Manager
cliché – however we really are looking for people who care and that are truly committed to transforming lives, we believe the qualities of a great Leader is being empathetic, supportive, resilient, respectful, and courageous which is all the personal attributes you will need to succeed within this role.

Due to the nature of this role, you will need to have/be:

• Lead, manage, and develop a multidisciplinary team to deliver safe, effective, and person-centred care.
• Ensure compliance with CQC regulations, company policies, and best practice standards.
• Oversee care planning, risk assessments, and clinical governance processes.
• Support individuals with complex clinical needs and ensure staff are competent in delivering specialist care.
• Build strong partnerships with healthcare professionals, families, commissioners, and community teams.
• Promote a positive culture focused on quality, independence, and meaningful outcomes for the people we support.

Essential Skills and Experience

• Clinical background with experience supporting individuals with complex health needs is preferred, but not essential.
• Knowledge and practical experience of supporting individuals with a range of complex healthcare needs, including:
  • Epilepsy management
  • PEG feeding
  • Suctioning procedures
  • Oxygen therapy
  • Stoma care
  • Tracheostomy care
  • Other delegated healthcare interventions
• Strong understanding of risk management, clinical governance, and person-centred care planning.
• Experience completing manual handling assessments and promoting safe moving and handling practices.
• Working knowledge of TDDI principles and regulations relating to delegated healthcare tasks.
• Excellent communication, leadership, and interpersonal skills, with the ability to build effective relationships with individuals, families, professionals, and colleagues.
• Good understanding of Gloucestershire-based community healthcare teams, multidisciplinary services, and external healthcare networks.
• Experience leading, supervising, and developing teams within health and social care settings.

What we offer?

As well as the job satisfaction we hope you will experience; you will receive a competitive rate of pay and have access to a wide range of rewards and benefits.

• A thorough induction and ongoing training
• Access to Perkbox for lifestyle savings, cycle-to-work, electronics scheme, and more
• Free online counselling and GP services
• Discounted gym membership (The Gym, Gloucester Quays)
• Free parking and flexible working options
• Enhanced DBS check paid for by us
• 33 days holiday including bank holidays
• Sick pay

If you would like to know more about this position, please call our team on 0330 320 9144.

Equal opportunities
Winners of Diversity and Inclusion Award 2023!

As an equal opportunities’ employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger – we’re an accessible place to work. We're driven by inclusivity and celebrate individuality.

We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check.