At a Glance
- Tasks: Engage with residents and ensure their voices are heard during housing projects.
- Company: Join a well-established property maintenance company making a difference in the community.
- Benefits: Permanent position with opportunities for career growth and community impact.
- Other info: Dynamic role with a focus on community engagement and support.
- Why this job: Be the bridge between residents and contractors, enhancing customer satisfaction.
- Qualifications: Experience in resident liaison or customer service is essential.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
About You
Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
Strong customer service and communication skills.
Resident Liaison Officer Social Housing (Retrofit Decarbonisation) employer: Prosper Recruitment
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a collaborative work culture, and opportunities for community involvement, this position offers a rewarding career path in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Social Housing (Retrofit Decarbonisation)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight specific examples of how you've successfully managed resident complaints or built strong relationships. This will demonstrate your ability to excel in the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Resident Liaison Officer. Plus, you'll be one step closer to landing that dream job in social housing.
We think you need these skills to ace Resident Liaison Officer Social Housing (Retrofit Decarbonisation)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about resident engagement and how you can contribute to a positive customer journey. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively managed resident complaints or resolved conflicts in the past. We’re looking for someone who can handle challenges with professionalism and ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Prosper Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and conflict resolution. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident complaints or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and customer service expertise.
✨Research the Company Culture
Get to know the property maintenance company’s values and mission. Understanding their approach to community engagement and customer satisfaction will allow you to tailor your responses and show how you align with their goals. It also gives you a chance to ask insightful questions!
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more accurately. If you’re unsure about something, don’t hesitate to ask for clarification – it’s better to get it right than to guess!
