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- Tasks: Support installation projects and ensure top-notch customer service.
- Company: Join a dynamic team focused on renewable energy solutions and reducing carbon footprints.
- Benefits: Enjoy a competitive salary, potential for growth, and a chance to make a positive impact.
- Why this job: Be part of a mission-driven company that values sustainability and community support.
- Qualifications: GCSEs in English and Maths; admin experience in fast-paced environments preferred.
- Other info: Ideal for those passionate about renewable energy and eager to learn.
The predicted salary is between 21500 - 24500 £ per year.
Salary: 25,000 - 28,000 per annum
Location: Doncaster
Prosper Recruitment are working in partnership with a group of companies providing energy related services to individuals and businesses. They work to install renewable energy solutions, facilitate access to ECO funding for low-income households, support local and national contractors, and reduce the nation's carbon footprint!
Due to increased workload, they are looking for a highly organised, proactive and detail-driven Operations Support Administrator to join their growing operational team. The role is key to supporting the smooth delivery of installation projects and maintaining a high standard of customer service and operational efficiency.
Key Responsibilities:- Schedule installations and remedial works.
- Optimise installer diaries to maximise productivity.
- Provide real-time support to field staff and installers.
- Liaise with third parties for scaffolding, deliveries, and collections.
- Handle inbound customer and installer calls, emails, and aftercare.
- Maintain internal systems and ensure compliance documentation is up to date.
- Process pre/post-installation payments and manage outstanding balances.
- Support reporting and general operational planning across the department.
- Previous admin/ops experience in a fast-paced environment.
- Excellent communication and organisational skills.
- Proficient with Microsoft Office (Excel & Word in particular).
- Ability to manage tasks under pressure and meet deadlines.
- Resilient when handling complaints or difficult situations.
- GCSEs A -C (or equivalent) in English and Maths.
- Experience in renewables, electrical, or construction sectors.
- Background in a call centre or customer support setting.
- Understanding of domestic electrical systems.
- Experience overseeing projects or task ownership from start to finish.
Operations Support Administrator - Renewable Energy employer: Prosper Recruitment
Contact Detail:
Prosper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator - Renewable Energy
✨Tip Number 1
Familiarise yourself with the renewable energy sector. Understanding the basics of renewable energy solutions and the specific services offered by the company will help you stand out during interviews and discussions.
✨Tip Number 2
Brush up on your organisational skills. Since the role requires scheduling installations and optimising diaries, consider using tools or methods that demonstrate your ability to manage multiple tasks efficiently.
✨Tip Number 3
Prepare for customer service scenarios. Given the emphasis on handling calls and complaints, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, especially Excel and Word. Be ready to discuss how you've used these tools in previous roles to enhance productivity or streamline processes.
We think you need these skills to ace Operations Support Administrator - Renewable Energy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and operations, particularly in fast-paced environments. Emphasise any previous roles related to renewable energy or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention specific examples of how you've optimised processes or supported teams in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office, especially Excel and Word. Include any experience you have with compliance documentation and customer service.
Showcase Problem-Solving Abilities: Demonstrate your resilience and ability to handle complaints or difficult situations in your application. Provide examples of how you've successfully managed tasks under pressure.
How to prepare for a job interview at Prosper Recruitment
✨Show Your Organisational Skills
As an Operations Support Administrator, being organised is key. Prepare examples of how you've successfully managed schedules or optimised processes in previous roles. This will demonstrate your ability to handle the responsibilities of the job.
✨Demonstrate Communication Proficiency
Excellent communication skills are crucial for this role. Be ready to discuss how you've effectively communicated with team members, customers, and third parties in past positions. Highlight any experience you have in handling complaints or difficult situations.
✨Familiarise Yourself with Renewable Energy
Understanding the renewable energy sector can set you apart from other candidates. Research the company's services and be prepared to discuss how your background aligns with their mission to reduce carbon footprints and support eco-friendly initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
