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- Tasks: Coordinate customer journeys and ensure a smooth experience during home improvements.
- Company: Join a leading contractor in social housing refurbishment with a strong reputation for quality.
- Benefits: Enjoy a competitive salary, electric car options, bonuses, healthcare, and pension contributions.
- Why this job: Be part of a growing team that values customer relationships and community impact.
- Qualifications: Strong communication skills, problem-solving abilities, and a full driving licence required.
- Other info: Multiple vacancies available across Yorkshire; ideal for those passionate about customer service.
The predicted salary is between 24000 - 34000 £ per year.
Customer Experience Coordinator – Social Housing
Yorkshire Region
(multiple vacancies available – Ideal residential locations for successful applicants would be any of the in the following geographical areas: Leeds, Wakefield, Sheffield, Hull, York, Doncaster, Huddersfield, Dewsbury, Cleckheaton, Selby, Richmond, Malton, Ripon, Thirsk, Knaresborough, Skipton, Scarborough, Northallerton and Middlesbrough).
Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans.
Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.
As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibilities:
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
- Support the site manager in all activities affecting the customer experience
- Investigate and resolve complaints within agreed timescales
- Resolve problems of access or other social issues
- Identify community initiatives to fulfil social value commitments
- Asset in developing continuous improvement opportunities links to all activities affecting the customer journey
Requirements:
- Excellent communication skills, both written and oral
- Ability to work in a fast paced environment
- Good initiative and logical thinking skills
- Good problem solving skills
- Confident and organised
- Good communication and negotiating skills
- Computer literate
- Team player
- Full driving licence
Package:
- Basic Salary – 28,000 – 34,000 pa
- Company Car (Electric) or Car Allowance – 4k pa
- Company Profit Related Bonus scheme percentage paid over the last 3 years: 15%
- Pension contribution scheme
- Life assurance scheme
- Private healthcare available
- Access to wealth management advice
INDAF
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Customer Experience Coordinator - Social Housing employer: Prosper Recruitment
Contact Detail:
Prosper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator - Social Housing
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the nuances of customer experience in this field will help you stand out during discussions.
✨Tip Number 2
Network with professionals already working in customer experience roles within social housing. Attend local events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or resolved complaints. Having concrete examples ready will demonstrate your capability and experience.
✨Tip Number 4
Research the company’s recent projects and community initiatives. Showing that you are informed about their work and values can make a positive impression during interviews.
We think you need these skills to ace Customer Experience Coordinator - Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and social housing. Use specific examples that demonstrate your communication skills and ability to multitask under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the social housing sector. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and initiative. Provide examples of how you've successfully managed customer relationships or resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Prosper Recruitment
✨Research the Company
Before your interview, take some time to learn about the contractor's projects and values. Understanding their approach to social housing refurbishment will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will highlight your ability to build positive relationships and keep customers informed.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complaints or addressed customer concerns. This will showcase your initiative and logical thinking skills, which are crucial for this role.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the company's future projects or how they measure customer satisfaction. This not only demonstrates your interest but also gives you valuable insights into the role.
