At a Glance
- Tasks: Coordinate customer journeys and ensure smooth communication throughout home improvement projects.
- Company: Join a dynamic team focused on enhancing social housing experiences in the East Midlands.
- Benefits: Enjoy a competitive salary, electric company car, bonuses, and private healthcare.
- Why this job: Make a real impact by improving customer experiences and building community relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and a full driving licence required.
- Other info: Multiple vacancies available across various locations in the East Midlands.
The predicted salary is between 28000 - 34000 £ per year.
Customer Experience Coordinator – Social Housing
East Midlands Region
(multiple vacancies available – Ideal residential locations for successful applicants would be any of the in the following geographical areas: Chesterfield, Mansfield, Nottingham, Newark, Derby, Grantham, Lincoln and Leicester)
Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the East Midlands Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.
As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibilities:
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
- Support the site manager in all activities affecting the customer experience
- Investigate and resolve complaints within agreed timescales
- Resolve problems of access or other social issues
- Identify community initiatives to fulfil social value commitments
- Asset in developing continuous improvement opportunities links to all activities affecting the customer journey
Requirements:
- Excellent communication skills, both written and oral
- Ability to work in a fast paced environment
- Good initiative and logical thinking skills
- Good problem solving skills
- Confident and organised
- Good communication and negotiating skills
- Computer literate
- Team player
- Full driving licence
Package:
- Basic Salary – 28,000 – 34,000 pa
- Company Car (Electric) or Car Allowance – 4k pa
- Company Profit Related Bonus scheme percentage paid over the last 3 years: 15%
- Pension contribution scheme
- Life assurance scheme
- Private healthcare available
- Access to wealth management advice
INDAF
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Customer Experience Coordinator/RLO - Social Housing employer: Prosper Recruitment
Contact Detail:
Prosper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator/RLO - Social Housing
✨Tip Number 1
Familiarise yourself with the social housing sector and current trends in customer experience. Understanding the specific challenges and needs of customers in this field will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the social housing industry. Attend local events or join online forums to connect with others who work in customer experience roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or improved their experience. Having concrete examples ready will demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute to their goals will make a strong impression during your discussions.
We think you need these skills to ace Customer Experience Coordinator/RLO - Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong communication skills. Use specific examples that demonstrate your ability to multitask and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your problem-solving abilities and experience in coordinating customer journeys.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief example in your application that illustrates how you've effectively communicated with customers or resolved complaints in the past.
Highlight Your Initiative: Demonstrate your proactive approach by mentioning any initiatives you've taken in previous roles that improved customer experiences or streamlined processes. This will show your potential employer that you are a forward-thinking candidate.
How to prepare for a job interview at Prosper Recruitment
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Demonstrate Problem-Solving Abilities
The role requires good problem-solving skills, so think of specific instances where you've tackled challenges. Discuss how you approached these situations, what solutions you implemented, and the positive outcomes that followed.
✨Highlight Your Multitasking Skills
Given the fast-paced nature of the job, it's important to show that you can handle multiple tasks simultaneously. Prepare to discuss how you prioritise tasks and manage your time effectively, especially under pressure.
✨Express Your Can-Do Attitude
Employers are looking for candidates with a positive mindset. During the interview, convey your enthusiasm for the role and your willingness to go the extra mile to ensure customer satisfaction. Share examples that reflect your proactive approach.