At a Glance
- Tasks: Engage with residents and ensure their satisfaction during property maintenance projects.
- Company: Join a well-established property maintenance company making a difference in the community.
- Benefits: Permanent position with opportunities for professional growth and community engagement.
- Other info: Dynamic role with a focus on community and social value initiatives.
- Why this job: Be the voice of residents and help create positive living environments.
- Qualifications: Experience in resident liaison or similar roles, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is essential
Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wrexham employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities for community involvement, this position offers a rewarding career path in a dynamic environment focused on making a positive impact in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight specific examples of how you've successfully managed resident complaints or improved customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in property services or construction, and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about resident engagement and how your previous experiences make you the perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Communication Skills:As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively managed resident concerns or complaints in the past. We want to know how you handle sensitive situations with professionalism.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement, complaint management, and communication with site teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples from your past experiences where you've successfully resolved conflicts or built strong relationships with residents. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities, especially in a live environment. Share specific strategies or tools you use to stay organised, as this will highlight your proactive approach and ability to handle sensitive situations.
✨Engage with the Company’s Values
Research the property maintenance company and their approach to social value and community engagement. Be prepared to discuss how you can contribute to these initiatives, showing that you align with their values and are committed to enhancing customer satisfaction.
