At a Glance
- Tasks: Engage with residents, manage complaints, and coordinate community events.
- Company: Established property maintenance company focused on social housing.
- Benefits: Permanent position with opportunities for professional growth.
- Other info: Dynamic work environment with a focus on community engagement.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: 1+ years in a similar role with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities:- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is essential
Resident Liaison Officer in Wrexham employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities for community involvement, this position offers a rewarding career path in a dynamic environment that values clear communication and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance and social housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. We want you to showcase your strong customer service skills and ability to handle resident concerns effectively.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, clear communication is key. We suggest doing mock interviews with friends or family to get comfortable discussing your experiences and how you can contribute to resident satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Let’s get you that job where you can make a real difference in residents' lives!
We think you need these skills to ace Resident Liaison Officer in Wrexham
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience as a Resident Liaison Officer or in a similar role. We want to see how you've built relationships and handled resident concerns in the past, so don’t hold back!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'customer satisfaction' and 'communication', to show us you’re the perfect fit for the role.
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can handle sensitive situations with care, so let your personality shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and conflict resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully managed resident concerns or complaints. Highlight how you maintained clear communication between different parties, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as a resident complaint or a conflict on site. Think through potential scenarios and how you would approach them. This shows your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Bring along examples of how you've managed multiple tasks or projects simultaneously in the past. Discuss any tools or methods you use to keep everything on track, as this will highlight your proactive nature.
