At a Glance
- Tasks: Engage with residents and ensure their satisfaction during property maintenance projects.
- Company: Join a well-established property maintenance company making a difference in the community.
- Benefits: Permanent position with opportunities for professional growth and community impact.
- Other info: Dynamic role with a focus on community engagement and conflict resolution.
- Why this job: Be the voice of residents and help create positive living environments.
- Qualifications: Experience in resident liaison or similar roles, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is essential
Locations
Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wales, Wrexham employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities for community involvement, this position offers a rewarding career path in a dynamic environment focused on social value and positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wales, Wrexham
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and the community. This will help you tailor your answers and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and professional when dealing with residents and contractors. Try role-playing scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and serious about the role. Think about what you want to know regarding their approach to resident engagement and how they handle complaints.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to express your enthusiasm for the role and the company.
We think you need these skills to ace Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about resident engagement and how you can contribute to a positive customer journey. We love seeing genuine enthusiasm for the role!
Showcase Relevant Experience:When filling out your application, make sure to mention any specific experiences that relate to property services or construction. We’re looking for candidates who can handle live environments and manage sensitive situations with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and conflict resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and various stakeholders, be prepared to discuss your communication style. Think of examples where you've successfully resolved complaints or built strong relationships. This will highlight your ability to maintain clear communication and ensure a positive customer journey.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult resident or managing a complaint. Practise your responses to these scenarios, focusing on how you would handle them professionally and effectively. This will showcase your problem-solving skills and proactive approach.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Be ready to discuss how you manage your time and prioritise tasks, especially when coordinating events or handling multiple resident concerns. Sharing specific examples of how you've successfully managed similar situations in the past will strengthen your case.
