At a Glance
- Tasks: Engage with residents, manage concerns, and ensure smooth communication on site.
- Company: Join a well-established property maintenance company making a difference in social housing.
- Benefits: Permanent role with opportunities for professional growth and community impact.
- Other info: Dynamic work environment focused on community engagement and satisfaction.
- Why this job: Be the voice of residents and enhance their living experience during important projects.
- Qualifications: 1+ years in a similar role with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is essential
Locations
Resident Liaison Officer in Wales, Wrexham employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities for community involvement, this position offers a rewarding career path in a dynamic environment focused on social value and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing resident complaints and building relationships. Use specific examples to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Resident Liaison Officer in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've built strong relationships with residents and resolved complaints effectively.
Showcase Relevant Experience:When filling out your application, focus on your experience within property services or construction. We’re looking for someone who can hit the ground running, so highlight any relevant projects or roles you've had in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and conflict resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully managed resident concerns or complaints. Highlight how you maintained clear communication between different parties, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a resident complaint or a conflict on site. Think through potential scenarios and outline your approach to resolving them. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Bring up instances where you've successfully managed multiple tasks or events, especially in a live environment. Discuss how you prioritised tasks and ensured minimal disruption to residents, which will highlight your proactive nature.
