At a Glance
- Tasks: Engage with residents and ensure their satisfaction during property maintenance projects.
- Company: Join a well-established property maintenance company making a difference in the community.
- Benefits: Permanent position with opportunities for career growth and community engagement.
- Other info: Dynamic role with a focus on community and social value initiatives.
- Why this job: Be the voice of residents and help create positive living environments.
- Qualifications: Experience in resident liaison or similar roles, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
- Minimum 1 year's experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is essential
Locations
Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Chirk, Wrexham employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities for community involvement, this position offers a rewarding career path in a dynamic environment focused on social value and decarbonisation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Chirk, Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing resident complaints and building relationships. Use specific examples to make your case stronger.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Chirk, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in property services or construction, and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed resident relationships and resolved complaints in the past.
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of resident engagement and how to handle complaints effectively. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and various stakeholders, be prepared to discuss your communication style. Think of examples where you've successfully resolved conflicts or built strong relationships. This will highlight your ability to maintain clear communication and ensure a positive customer journey.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations you might face as a Resident Liaison Officer. Practice responding to scenarios involving resident complaints or community engagement events. This will not only showcase your problem-solving skills but also your proactive approach to managing sensitive situations.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Look into their previous projects and community initiatives. This knowledge will allow you to tailor your answers to align with their mission and demonstrate your enthusiasm for contributing to their goals in social housing and decarbonisation.
