At a Glance
- Tasks: Engage with residents and ensure their voices are heard during housing projects.
- Company: Join a well-established property maintenance company making a difference in the community.
- Benefits: Permanent position with opportunities for career growth and community impact.
- Other info: Dynamic role with a focus on social value and community engagement.
- Why this job: Be the bridge between residents and contractors, enhancing customer satisfaction.
- Qualifications: 1+ years of experience in resident liaison or similar roles required.
The predicted salary is between 30000 - 40000 € per year.
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team working on site in Wrexham. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction and coordinate between residents, the Main Contractor and the Housing Association.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
Minimum 1 years' experience as a Resident Liaison Officer (or similar role).
Locations
Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Cheshire, Chester employer: Prosper Recruitment Ltd
Join a leading property maintenance company in Wrexham, where your role as a Resident Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and opportunities to coordinate impactful community events, this position offers a rewarding career path in a dynamic environment focused on social value and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share specific examples of how you've handled resident complaints or coordinated community events.
✨Tip Number 3
Show off your communication skills! As a Resident Liaison Officer, clear communication is key. Practice articulating your thoughts clearly and confidently, whether it's in an interview or during networking events.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Resident Liaison Officer Social Housing (Retrofit Decarbonisation) in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about resident engagement and how you can contribute to customer satisfaction. We love seeing genuine enthusiasm for the role!
Showcase Communication Skills:Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it’s through your writing style or examples of past experiences, let us know you’re a pro at keeping everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prosper Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of resident engagement, customer satisfaction, and how to effectively manage complaints. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully engaged with residents or resolved complaints. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to maintain clear communication with various stakeholders.
✨Research the Company Culture
Take some time to learn about the property maintenance company and its values. Understanding their approach to community engagement and social value will allow you to tailor your answers to align with their mission, making you a more appealing candidate.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Consider asking about their current projects or how they measure customer satisfaction.
