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- Tasks: Manage a debt caseload and provide tailored financial advice to clients.
- Company: Join a passionate organisation dedicated to supporting individuals facing personal debt challenges.
- Benefits: Enjoy full-time hours with flexible on-site work and comprehensive training.
- Why this job: Make a real impact in people's lives while developing valuable skills in a supportive environment.
- Qualifications: Must have strong numeracy, IT skills, and at least six months of public-facing experience.
- Other info: DBS check required; apply quickly as CVs are reviewed continuously.
The predicted salary is between 20000 - 30000 £ per year.
Prospectus is passionate about supporting organisations close to the frontline, and few organisations have greater impact on lives than this one. Personal debt and its consequences have an enormous effect on individuals and families alike. Our client works with partners to provide budgeting advice and support to try and alleviate these difficulties, working with service users to prepare detailed financial statements and explore ways of maximising income and reducing outgoings. Advisers in this organisation negotiate with creditors directly on behalf of clients; set up manageable and sustainable repayment arrangements and provide full casework services.
As a Trainee Debt Adviser you will be responsible for managing an ongoing debt caseload, whilst maintaining weekly client appointment targets. You will work closely with the other team members to meet funding and contractual targets, maintain quality standards and also maintain training and development targets.
You will provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework by using your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly. The successful candidate will demonstrate a commitment understanding the debt advice model, developing casework skills and build experience of dealing with complex and challenging cases in line with the provision of excellent in house training.
At a personal level you will also need to demonstrate resilience and the ability to understand and empathise with clients from diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. You will also need to demonstrate a high standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information. You will also be able to demonstrate at least six months experience of working with the public, and ideally in community/advice giving setting. Experience of gathering, providing and disseminating complex and sensitive information.
Due to the nature of this role, a DBS check would be run on successful candidates. Please note this is a full-time role, Monday-Friday, 35 hours per week based on site 2 days per week. If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.
Trainee Debt Advisor employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Debt Advisor
✨Tip Number 1
Familiarise yourself with the Financial Conduct Authority guidelines and the Debt Advice Quality Framework. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role and the standards expected in debt advising.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated with clients or colleagues in previous roles. This is crucial for a Trainee Debt Advisor, as you'll need to empathise with clients from diverse backgrounds.
✨Tip Number 3
Highlight any experience you have in community or advice-giving settings. If you’ve worked with disadvantaged groups or in roles that required you to handle sensitive information, make sure to discuss this during your interactions with us.
✨Tip Number 4
Brush up on your numeracy and IT skills, particularly with Microsoft Office. Being able to analyse complex financial information is key, so consider doing a quick online course or practice exercises to boost your confidence before applying.
We think you need these skills to ace Trainee Debt Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee Debt Advisor. Familiarise yourself with the debt advice model and the skills required, such as empathy, numeracy, and IT proficiency.
Tailor Your CV: Craft your CV to highlight relevant experience, especially any work with the public or in community settings. Emphasise your interpersonal skills and any experience dealing with complex information, as these are crucial for the role.
Use Clear Formatting: Ensure your CV is well-structured and easy to read. Use clear headings, bullet points, and a professional font. This will help your application stand out and make it easier for recruiters to find key information.
Submit Promptly: Since the company is reviewing CVs on an ongoing basis, don’t delay in submitting your application. Make sure to send your CV in Microsoft Word format as specified in the job description.
How to prepare for a job interview at Prospectus
✨Understand the Debt Advice Model
Familiarise yourself with the debt advice model and the specific challenges faced by clients. This will help you demonstrate your commitment to understanding the role and how you can contribute effectively.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've used your interpersonal skills in previous roles. Being able to listen, empathise, and communicate effectively is crucial in this position, so highlight any relevant experiences.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges and how you've overcome them. Resilience is key in dealing with complex cases, so showing that you can handle pressure will be beneficial.
✨Highlight Your IT and Numeracy Skills
Since the role requires strong IT skills and the ability to analyse financial information, prepare to discuss your experience with Microsoft Office and any relevant numerical tasks you've handled in the past.
