At a Glance
- Tasks: Assist with donation processing and manage supporter records for a leading charity.
- Company: Join a well-established international charity making a difference.
- Benefits: Competitive hourly rate, holiday pay, and hybrid working model.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make an impact while gaining valuable experience in the non-profit sector.
- Qualifications: Experience in a similar role and strong organisational skills required.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Income Coordinator to assist with donation processing.
Responsibilities:- Support the administration of Direct Debits, including monthly processing and data file management
- Process donations from a variety of sources, including online platforms, credit cards, payroll giving and bank transfers
- Manage Gift Aid processes, including creating declarations and supporting related administration
- Reconcile income and ensure accurate financial records are maintained
- Maintain and update supporter records, ensuring data accuracy and compliance with data governance requirements
- Resolve issues with supporter records and liaise with internal teams and external agencies where needed
- Carry out quality assurance checks and support audit processes
- Maintain organised filing systems and documentation
- Support testing of new systems and processes
- Work collaboratively with colleagues to deliver a smooth and efficient supporter journey
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Familiarity with Microsoft products, especially Excel
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey.
We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Supporter Income Coordinator employer: Prospectus
Join a well-established international charity as a Supporter Income Coordinator in the heart of Central London, where you will play a vital role in processing donations and supporting a meaningful cause. Enjoy a collaborative work culture that values diversity and offers opportunities for professional growth, all while benefiting from a hybrid working model that promotes work-life balance. With a commitment to employee development and a supportive environment, this role is perfect for those looking to make a difference while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Income Coordinator
✨Tip Number 1
Get to know the charity's mission and values inside out. When you land that interview, show us how your passion aligns with what they stand for. It’s all about making that connection!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you an edge and help you stand out.
✨Tip Number 3
Prepare for common interview questions related to donation processing and data management. We recommend practising your answers out loud so you can deliver them confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supporter Income Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Supporter Income Coordinator role. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Showcase Your Skills:Emphasise your familiarity with database and CRM systems, as well as your proficiency in Microsoft Excel. We’re looking for someone who can manage data accurately and efficiently, so let us know how you’ve done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through in your written application.
Apply Early!:Since we review CVs on a rolling basis, it’s best to get your application in as soon as possible. Head over to our website and submit your CV in Word format to avoid missing out on this opportunity!
How to prepare for a job interview at Prospectus
✨Know Your Numbers
Since the role involves processing donations and managing financial records, brush up on your numerical skills. Be prepared to discuss how you've handled data in previous roles, especially with databases and CRM systems. Show them you can keep things accurate and organised!
✨Showcase Your Communication Skills
This position requires excellent interpersonal skills, so think of examples where you've successfully communicated with stakeholders. Whether it's resolving issues or collaborating with teams, be ready to share specific instances that highlight your ability to build strong relationships.
✨Be Detail-Oriented
Attention to detail is key for this role. Prepare to discuss how you ensure accuracy in your work, especially when it comes to managing supporter records and Gift Aid processes. Maybe even bring a few examples of how your meticulous nature has saved the day in past jobs!
✨Familiarise Yourself with Their Systems
Research the charity's mission and any specific systems they might use. If you know what database or CRM they utilise, mention your experience with similar tools. This shows you're proactive and ready to hit the ground running from day one!
