At a Glance
- Tasks: Engage with supporters, resolve enquiries, and enhance their experience with our charity.
- Company: Join a well-established international charity making a real difference.
- Benefits: Competitive pay, hybrid working, and the chance to make an impact.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the voice of our supporters and help deepen their connection to our mission.
- Qualifications: Experience in supporter care and strong communication skills required.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey.
We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Supporter Engagement Coordinator employer: Prospectus
Join a well-established international charity in Central London as a Supporter Engagement Coordinator, where you will be part of a dynamic team dedicated to making a difference. Enjoy a supportive work culture that values collaboration and continuous improvement, with opportunities for personal and professional growth. With a hybrid working model and a commitment to diversity and inclusion, this role offers a meaningful way to engage with supporters while contributing to impactful causes.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator
✨Tip Number 1
Get to know the charity's mission and values inside out. When you engage with them, whether it's in an interview or a casual chat, show how your passion aligns with their goals. This connection can really set you apart!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for supporters, being able to handle enquiries and complaints with empathy is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t just wait for the job to come to you. Network like a pro! Reach out to current or former employees on LinkedIn, attend relevant events, and engage with the charity’s social media. You never know who might help you land that interview!
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Supporter Engagement Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supporter Engagement Coordinator role. Highlight any relevant experience in supporter care or not-for-profit organisations to catch our eye!
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, it’s crucial to demonstrate your excellent interpersonal and communication skills. Use examples in your application that show how you’ve successfully handled enquiries or complaints.
Be Organised and Detail-Oriented:We love candidates who can manage priorities and deadlines effectively. In your application, mention any tools or methods you use to stay organised, especially if you have experience with CRM systems.
Apply Early!:Remember, we review CVs on a rolling basis, so don’t wait too long to submit your application. Head over to our website and apply ASAP to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Prospectus
✨Know Your Supporter Engagement
Make sure you understand the key responsibilities of a Supporter Engagement Coordinator. Familiarise yourself with common supporter care practices and think about how you can apply your past experiences to this role. Be ready to share specific examples of how you've engaged with supporters in previous roles.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with supporters, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've handled enquiries and complaints in the past, demonstrating your empathy and professionalism. Role-play with a friend to get comfortable with potential questions.
✨Highlight Your Organisational Skills
This position requires a high level of organisation and attention to detail. Be prepared to discuss how you manage your time and priorities effectively. You might want to bring examples of how you've used CRM systems or databases to maintain accurate records and improve processes in your previous roles.
✨Be Proactive and Collaborative
The charity sector thrives on teamwork and collaboration. Think about times when you've worked closely with internal teams or stakeholders to achieve a common goal. Be ready to share your ideas on how to improve supporter engagement and contribute to continuous improvement within the organisation.
