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- Tasks: Support students with personalised guidance and manage feedback processes.
- Company: Join a leading London University dedicated to enhancing student experiences.
- Benefits: Flexible working days, potential for weekend work, and a supportive environment.
- Other info: Immediate start available; applications reviewed on a rolling basis.
- Why this job: Make a real impact on student welfare and engagement in a vibrant academic setting.
- Qualifications: Experience in student support roles and proficiency in Microsoft Office required.
We are happy to be supporting our longstanding client, a leading London University, in their search for a temporary Student Experience Manager to support the overall student experience with particular focus on ensuring that every student receives effective, professional, and personalised support and guidance.
This role is starting as soon as possible, and running for 3 months in the first instance. You will be required on site 3 days per week, with Thursday being the anchor day, and the other two days flexible. Ad hoc and weekend work may be required.
You will be required to deliver high quality, knowledgeable, and timely information to engage students in key decision points throughout the programme, touching on the following key areas:
- Student experience: to act as the first point of contact for student enquiries, providing advice and support
- Academic representatives and student feedback: support the feedback process by managing issues raised, acting as the conduit between students and faculty
- Pastoral support: provide support for student welfare and referring to additional support services when necessary
In order to be considered for this role, you will need demonstrable experience in a similar student experience, student welfare, or pastoral care role. You will also need excellent stakeholder management skills, and be a proficient user of Microsoft Office, in particular Excel.
This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.
If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format. Applications will be reviewed on a rolling basis, so please be sure to submit your details as soon as possible.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Student Experience Manager employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of students at the university. Research their current programmes, support services, and any recent feedback from students to demonstrate your understanding during discussions.
✨Tip Number 2
Network with current or former staff in similar roles. Reach out on LinkedIn or through university alumni networks to gain insights into the role and the culture of the institution, which can help you tailor your approach.
✨Tip Number 3
Prepare examples of how you've successfully managed student enquiries or feedback in the past. Be ready to discuss specific situations where you provided effective support or resolved issues, as this will showcase your relevant experience.
✨Tip Number 4
Highlight your proficiency in Microsoft Office, especially Excel, by preparing to discuss how you've used these tools in previous roles. Consider bringing examples of reports or data analyses you've conducted that relate to student experience.
We think you need these skills to ace Student Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student experience, welfare, or pastoral care roles. Use specific examples that demonstrate your ability to provide effective support and guidance to students.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your stakeholder management skills and proficiency in Microsoft Office, particularly Excel, as these are crucial for the position.
Showcase Your Availability: Clearly state your availability for the role in your application. Since the position requires immediate start or short notice, make it evident that you can meet this requirement.
Highlight Your Communication Skills: In both your CV and cover letter, emphasise your communication skills. Mention any experience you have in managing student feedback or acting as a point of contact for student enquiries, as this is a key aspect of the role.
How to prepare for a job interview at Prospectus
✨Showcase Your Experience
Make sure to highlight your previous roles in student experience, welfare, or pastoral care. Be ready to discuss specific examples of how you've supported students and improved their experience.
✨Demonstrate Stakeholder Management Skills
Prepare to talk about your experience in managing relationships with various stakeholders. Think of examples where you successfully communicated between students and faculty, and how you handled feedback.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office, especially Excel, is crucial for this role, brush up on your skills. Be prepared to discuss how you've used these tools in past positions to manage data or support student initiatives.
✨Understand the Student Experience Landscape
Research the current trends and challenges in student experience management. Being knowledgeable about what students are facing today will help you engage effectively during the interview and show your commitment to improving their experience.