At a Glance
- Tasks: Lead operational strategies and improve services for unpaid carers across London and the South-East.
- Company: A dedicated charity focused on supporting unpaid carers with personalised advice and support.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference in people's lives.
- Other info: Contract until March 2027 with excellent career development opportunities.
- Why this job: Join a passionate team and drive impactful change for those who care for others.
- Qualifications: Experience in operational leadership, team management, and service improvement required.
The predicted salary is between 38470 - 45258 £ per year.
Prospectus are delighted to be working with our client are supporting with the recruitment of an Operations Manager (London and South East).
The organisation is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
With a committed, dedicated staff team and clear plans to scale reach, support and impact, the charitylives its values by being positive, collaborative and ambitious in all it does.
This role is available on a contract until end of March 2027 and on a full-time basis (37 hours a week).
The salary for this role is £38,470- £45,258 FTE.
This is a hybrid role with regular travel across the service areas, predominately London & the South-East.
Within this role, you will provide operational leadership and support across a portfolio of services within London and the South-East.
You will analyse performance, activity and outcome data to identify risks, trends and opportunities, supporting timely decision-making and continuous service improvement.
You will lead on the resolution of operational issues, escalations and service delivery challenges.
You will lead and implement service improvement projects and operational change initiatives.
You will line manage the Helpline Manager and Programmes of Support Manager.
You will support resource planning, workforce deployment and service capacity management to maximise service effectiveness.
You will ensure operational systems, processes and ways of working are effective, consistent and compliant.
You will support organisational quality improvement, innovation and development activity as required.
To be successful in this role, you will have significant experience in an operational leadership or management role.
You will have experience of managing teams and/or line managing managers.
You will have experience in performance monitoring and driving service improvement.
You will have experience of managing operational change and implementing new processes.
You will have experience of working within commissioned, contracted or publicly funded services.
You will have experience of working collaboratively across multiple teams and functions.
Desirably, you will have experience working within health, social care, carers' services, voluntary sector or community services.
You will also have experience of quality improvement methodologies and service redesign and supporting organisational change programmes.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
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Operations Manager (London and South East) employer: Prospectus
Our Client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and collaboration in the humanitarian sector. With a strong commitment to employee growth, the organisation provides ample opportunities for professional development and leadership within a supportive team environment. Located in London, the role of Partnerships Manager not only allows you to make a meaningful impact on global crisis response but also offers the flexibility of a hybrid working model, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (London and South East)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Prospectus.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Prospectus.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Prospectus.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Prospectus. Apply directly through us to stand out!
We think you need these skills to ace Operations Manager (London and South East)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Prospectus. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Operations Manager (London and South East), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Prospectus
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Prospectus. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
