At a Glance
- Tasks: Engage with supporters, resolve queries, and enhance their experience with our charity.
- Company: Join a well-established international charity making a real difference.
- Benefits: Competitive pay, hybrid work model, and a supportive team environment.
- Other info: Opportunity for personal growth and to make an impact in the community.
- Why this job: Be the voice of our charity and inspire others to get involved.
- Qualifications: Experience in supporter care and strong communication skills required.
The predicted salary is between 28750 - 28750 € per year.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you’re interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Supporter Engagement Coordinator in London employer: Prospectus
Join a well-established international charity in the heart of Central London, where you will play a vital role in enhancing supporter engagement and care. With a hybrid working model, a commitment to employee development, and a collaborative work culture, this temporary position offers a meaningful opportunity to make a difference while enjoying the benefits of a supportive environment. Embrace the chance to grow your skills and contribute to impactful initiatives that resonate with your values.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator in London
✨Tip Number 1
Get to know the charity's mission and values inside out. When you engage with them, show how your passion aligns with their goals. This will help you stand out as someone who truly cares about their work.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or via email, being clear and empathetic is key. Try role-playing common supporter scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the organisation. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Supporter Engagement Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Supporter Engagement Coordinator role. Highlight your relevant experience in supporter care and any CRM systems you've worked with. We want to see how you can bring your skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that show how you've handled enquiries or complaints with empathy and professionalism.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is free from typos and clearly structured. Mention any experience you have with managing priorities and deadlines, as this will be key in the role.
Apply Early!:Remember, we review CVs on a rolling basis, so don’t wait too long to submit your application. Head over to our website and get your CV in Word format submitted ASAP to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at Prospectus
✨Know Your Supporter Engagement
Make sure you understand the key responsibilities of a Supporter Engagement Coordinator. Familiarise yourself with how to engage and inspire supporters, as well as how to handle enquiries and complaints with empathy. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your CRM Skills
Since maintaining accurate supporter records is crucial, be prepared to discuss your experience with database and CRM systems. Bring examples of how you've used these tools in previous roles to improve processes or enhance supporter care.
✨Demonstrate Your Communication Skills
Excellent interpersonal skills are a must for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved a complaint or engaged a supporter, as this will highlight your communication prowess.
✨Be Proactive and Collaborative
This role requires a collaborative approach, so think of examples where you've worked closely with teams to deliver results. Show that you're not just a lone wolf but someone who thrives in a team environment and is always looking for ways to improve processes.
