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- Tasks: Support student wellbeing and manage conduct processes in a vibrant campus environment.
- Company: International higher-education institution with a focus on inclusivity.
- Benefits: Starting salary of £35,000, full-time hours, and a supportive team culture.
- Why this job: Make a real difference in students' lives while working in a dynamic setting.
- Qualifications: Experience in student support and excellent communication skills required.
- Other info: Flexible role with opportunities for professional growth and development.
The predicted salary is between 35000 - 49000 £ per year.
Salary: Starting at £35,000
Contract: Permanent, Full Time (35 hours per week)
Location: Central London
We’re excited to be partnering with an international higher‑education institution to recruit a Student Support Coordinator, a pivotal role supporting the wellbeing, conduct processes, and community standards for a diverse student body studying in London. Working as part of a dynamic Student Life team, this role would suit someone who thrives in a student‑centred environment, is confident managing sensitive situations, and enjoys contributing to a supportive and inclusive campus culture.
Key Responsibilities
- Provide case management support for Students of Concern, including outreach, assessment, documentation, and follow‑up.
- Support student conduct processes, including intake, preliminary reviews, restorative pathways, and outcome tracking.
- Deliver and develop emergency‑response training and contribute to departmental preparedness.
- Implement proactive and preventive support initiatives linked to wellbeing, transition challenges, and student trends.
- Use systems and data to track patterns, improve processes, and strengthen cross‑departmental coordination.
About You
- Experience working in student support, higher education, student affairs, or a similar student‑facing environment.
- Strong judgement and confidence handling sensitive or urgent student situations, including triage and escalation.
- Excellent communication and documentation skills, with the ability to maintain clarity, accuracy, and confidentiality.
- Skilled in conflict resolution, problem‑solving, and supporting students through challenging situations.
- Flexible, student‑centred approach with the ability to participate in an on‑call rota and occasional out‑of‑hours work.
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Student Support Coordinator in London employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Coordinators on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. Think about scenarios where you've handled sensitive situations or resolved conflicts. We want you to showcase your skills and confidence in a way that aligns with the job description.
✨Tip Number 3
Show your passion for student wellbeing! During interviews, share specific examples of how you've contributed to a supportive environment in previous roles. This will help you stand out as someone who truly cares about the student experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Student Support Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Student Support Coordinator. Highlight your experience in student support and any relevant skills that match the job description. We want to see how you can contribute to our dynamic Student Life team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with students, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling sensitive situations.
Be Proactive: We love candidates who take initiative! If you've implemented any proactive support initiatives in previous roles, make sure to include those examples. This shows us that you're not just reactive but also forward-thinking when it comes to student wellbeing.
Apply Early!: Remember, we review CVs on a rolling basis, so don’t wait until the last minute to submit your application. Get your CV in as soon as possible through our website to ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Prospectus
✨Know Your Stuff
Make sure you understand the role of a Student Support Coordinator inside out. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Soft Skills
This role requires excellent communication and conflict resolution skills. Prepare examples from your past experiences where you've successfully managed sensitive situations or supported students through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific student scenarios. Think about potential situations you might face in this role and prepare your responses. This shows that you can think on your feet and are ready to tackle real-life challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that demonstrate your interest in the institution and the role. Ask about their approach to student wellbeing or how they measure success in the Student Support team. This not only shows your enthusiasm but also helps you gauge if the environment is right for you.
