At a Glance
- Tasks: Engage with supporters, resolve queries, and enhance their experience with our charity.
- Company: Join a well-established international charity making a real difference.
- Benefits: Competitive hourly rate, holiday pay, and a supportive work environment.
- Other info: Flexible hybrid working and opportunities for personal growth.
- Why this job: Be the voice of our charity and inspire others to get involved.
- Qualifications: Experience in supporter care and strong communication skills required.
The predicted salary is between 28750 - 28750 € per year.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you’re interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Inclusion and Disability Coordinator in London employer: Prospectus
Prospectus is an exceptional employer, offering a supportive and inclusive work culture that values diversity and fosters personal growth. Located in the heart of Central London, employees benefit from a hybrid working model, allowing for flexibility while engaging with a passionate team dedicated to making a difference in the community. With opportunities for professional development and a commitment to employee well-being, this role as Inclusion and Disability Coordinator promises a meaningful and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion and Disability Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for an Inclusion and Disability Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. This will help you tailor your responses and show that you're genuinely interested in their mission. Plus, it’ll give you some great talking points to impress the interviewers!
✨Tip Number 3
Practice your communication skills! Since the role involves engaging with supporters, being able to articulate your thoughts clearly and empathetically is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so take advantage of our resources and tips to land that dream job!
We think you need these skills to ace Inclusion and Disability Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Inclusion and Disability Coordinator. Highlight any relevant experience in supporter care or not-for-profit work, and don’t forget to mention your skills with CRM systems!
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, it’s crucial to demonstrate your excellent interpersonal skills. Use examples in your application that show how you’ve effectively handled enquiries and complaints in the past.
Be Organised:Attention to detail is key! Make sure your application is well-structured and free from errors. This reflects your ability to manage priorities and deadlines, which is super important for the role.
Apply Early!:We review CVs on a rolling basis, so don’t wait around! Get your application in as soon as possible through our website to increase your chances of standing out.
How to prepare for a job interview at Prospectus
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inclusion and Disability Coordinator. Familiarise yourself with the charity's mission and values, and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Empathy
Since this role involves handling enquiries and complaints, be prepared to discuss how you've dealt with similar situations in the past. Use specific examples that highlight your ability to empathise and resolve issues professionally. This will demonstrate your suitability for providing high-quality supporter care.
✨Be Organised
With responsibilities like maintaining accurate supporter records and managing priorities, organisation is key. Bring a notepad or digital device to jot down important points during the interview. This shows that you’re detail-oriented and ready to manage the tasks required in the role.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about their current projects or how they measure supporter engagement. Engaging with the interviewer not only shows your interest but also gives you insight into the organisation's culture and expectations.
