Head of Service Delivery in London

Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in‑person and virtual visits and events, the charity's entertainers (from magicians to musicians, artists, fairies and therapy dogs) enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation.

The organisation are now looking to recruit a dynamic new Head of Service Delivery to join their growing, values‑led team, overseeing the smooth, safe and effective delivery of both in‑person hospital visits and virtual services. The Head of Service Delivery plays a vital role in enabling the charity to provide joyful, uplifting experiences for seriously ill children and their families.

Reporting to the Director of Services, you will provide direct oversight of systems, scheduling, compliance and day‑to‑day team management, ensuring that services are delivered to a consistently high standard. You will provide operational leadership, whilst remaining highly hands‑on, and will work closely with Visit Managers, entertainers and internal colleagues, coordinating activity, managing staff, and ensuring robust safeguarding and policy compliance.

You will ensure that systems are utilised effectively in order to monitor engagement, outcomes and organisational growth, and will produce reporting for the CEO, Trustees and senior leadership team to consistently demonstrate impact. This is a fantastic opportunity to join a small, supportive organisation.

To apply for this role, you will be a warm and engaging individual with significant operational experience, including managing and developing systems, processes and workflows, with a focus on continuous improvement. You will be ambitious and adaptable, and a skilled communicator, confident working in partnership with a variety of stakeholders, and will have demonstrable experience of coordinating complex scheduling, logistics and service delivery in a fast‑moving environment.

Experience of working within a charity, hospital/clinical environment, health setting, youth services or another organisation supporting children or vulnerable people is desirable. Overall, you will be an organised, efficient leader, passionate about ensuring high quality, impactful services for vulnerable children and their families.

To apply for this wonderful opportunity, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

Please note this role will be hybrid‑working (3 days a week in the office – Mondays, Tuesdays and Thursdays). Interviews are to take place the week commencing Monday 2nd March.