At a Glance
- Tasks: Engage with supporters and provide top-notch care across various channels.
- Company: Join a well-established international charity making a real difference.
- Benefits: Competitive pay, hybrid work model, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and impact.
- Why this job: Be the voice of change and inspire others to support meaningful causes.
- Qualifications: Experience in supporter care and strong communication skills required.
The predicted salary is between 28750 - 28750 € per year.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you’re interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Community and Charity Co-Ordinator in London employer: Prospectus
Prospectus is an exceptional employer, offering a supportive and inclusive work culture that values collaboration and personal growth. Located in the heart of Central London, employees benefit from a hybrid working model, allowing for flexibility while engaging with a passionate team dedicated to making a difference in the community. With opportunities for professional development and a commitment to diversity, this role as Community and Charity Co-Ordinator promises meaningful engagement and the chance to contribute to impactful charitable initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Community and Charity Co-Ordinator in London
✨Tip Number 1
Get to know the charity's mission and values inside out. When you’re chatting with them, show your passion for their cause. It’s all about connecting on a personal level!
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being able to handle enquiries and complaints with empathy is key. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be proactive! Think of ways you can improve supporter engagement and share those ideas during your conversations. It shows you’re not just looking to fill a role but genuinely want to contribute.
✨Tip Number 4
Don’t forget to apply through our website! Early applications are encouraged, so get your CV in ASAP. We’re here to support you every step of the way!
We think you need these skills to ace Community and Charity Co-Ordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Community and Charity Co-Ordinator. Highlight your relevant experience in supporter care and any work with CRM systems, as this will show us you’re a great fit for the position.
Showcase Your Communication Skills:Since you'll be the first point of contact for supporters, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and engaging language in your application to reflect how you’d communicate with our supporters.
Be Proactive in Your Approach:We love a proactive attitude! In your application, mention any instances where you've identified ways to improve processes or enhance supporter engagement. This shows us you’re not just about doing the job, but also about making it better.
Apply Early!:Remember, we review CVs on a rolling basis, so don’t wait around! Get your application in ASAP through our website to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Prospectus
✨Know Your Supporter Engagement
Make sure you understand the key responsibilities of a Supporter Engagement Coordinator. Familiarise yourself with how to engage and inspire supporters, as well as how to handle enquiries and complaints with empathy. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your CRM Skills
Since the role requires maintaining accurate supporter records on a CRM system, be prepared to discuss your experience with database management. Bring examples of how you've used CRM systems in previous roles to improve processes or enhance supporter care.
✨Demonstrate Your Communication Skills
This position relies heavily on excellent interpersonal skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that highlight your ability to build strong relationships with both supporters and internal teams.
✨Be Proactive About Improvement
The job description mentions contributing to continuous improvement. Think of specific instances where you've identified areas for improvement in past roles. Be ready to share these examples during your interview to demonstrate your proactive approach and problem-solving skills.
