At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join a renowned human rights charity making a real difference.
- Benefits: Earn £17.78 per hour, enjoy flexible part-time hours, and gain valuable experience.
- Other info: Work in a collaborative team and contribute to a reliable IT service.
- Why this job: Make an impact while developing your IT skills in a meaningful environment.
- Qualifications: Experience in IT support, strong communication skills, and proficiency with Microsoft products.
The predicted salary is between 17.78 - 17.78 £ per hour.
Location
Central London
Contract
Temporary, 2 to 3 months
Hours
Part-time, 28 hours over 4 days per week
Salary
£17.78 per hour (+ holiday)
Start Date
ASAP
Prospectus is proud to be supporting our client, an internationally recognised and highly impactful human rights charity, in their search for a temporary 1st Line IT Support Officer.
Please note that internally this role is called IT Administrator.
The successful applicant will be one of the first points of contact for colleagues requiring technical support, helping to resolve IT issues, and ensuring users receive excellent service.
This is an excellent opportunity for an experienced IT professional to utilise and refine their skills within a meaningful organisation.
Responsibilities
- Provide first-line IT support via phone, email and helpdesk systems.
- Log, track and update support tickets accurately.
- Resolve routine hardware, software and user account issues.
- Escalate more complex technical issues to senior IT team members.
- Assist with laptop and desktop setup, imaging and configuration.
- Maintain IT asset registers and software licence records.
- Support the management of loan equipment and IT stock.
- Assist with IT purchasing, supplier coordination and contract administration.
- Produce reports from helpdesk and telephone systems where required.
- Contribute to maintaining a reliable and efficient IT service for all users.
Requirements
- Recent, relevant experience in a similar IT role, ideally within not-for-profit or charitable organisation.
- Strong IT proficiency, with the ability to assist with Microsoft products and office hardware.
- Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
- High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
- Collaborative and proactive approach, with the capability to work both independently and in a team.
We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
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1st Line IT Support Officer in London employer: Prospectus
Our Client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and collaboration in the humanitarian sector. With a strong commitment to employee growth, the organisation provides ample opportunities for professional development and leadership within a supportive team environment. Located in London, the role of Partnerships Manager not only allows you to make a meaningful impact on global crisis response but also offers the flexibility of a hybrid working model, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Officer in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Prospectus that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 1st Line IT Support Officer in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Prospectus, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Prospectus can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Prospectus will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Prospectus
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Prospectus. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Prospectus.
