At a Glance
- Tasks: Lead impactful programmes to reduce reoffending through innovative coffee training and employment.
- Company: Social enterprise transforming lives through coffee, with a mission to empower ex-offenders.
- Benefits: Competitive salary, diverse workplace, and the chance to make a real difference.
- Other info: Inclusive culture welcoming diverse backgrounds; based in King’s Cross.
- Why this job: Join a dynamic team dedicated to social change and help people start fresh.
- Qualifications: Senior leadership experience in charities or social enterprises, with strong financial management skills.
The predicted salary is between 49500 - 60500 £ per year.
Our client is a social business on a mission to reduce reoffending through coffee.
To achieve this, they deliver barista training both in-custody and in the community, with direct routes into employment in their 12 London coffee shops and roastery.
Programme participants are then matched with a caseworker to support their transition from the training room into work.
To date they have directly hired over 100 participants and their current known reoffending rate for employed participants is 0%.
As a social enterprise, our client thinks differently from other specialty coffee companies - they believe profit powers their purpose, and by roasting, serving, and selling exceptional coffee, they are uniquely positioned to help prison leavers start a new chapter.
The organisation is currently seeking a Head of Service Delivery and Impact to lead their work to reduce reoffending.
The role is responsible for the company’s social mission, identifying effective and financially sustainable ways to deepen their impact through both their social enterprise and the organisation's Foundation.
The Head of Service Delivery and Impact will oversee training and employment support for programme participants in custody and in the community, whilst shaping the strategy for the Impact Department, ensuring programmes are well‑run, measurable and financially disciplined.
A key part of the role is strong financial leadership - managing budgets, securing funding, and ensuring the long‑term sustainability of Redemption’s impact work.
You will have significant senior leadership experience within charities or social enterprises.
You will have outstanding financial management capability, including developing and managing budgets, understanding unit economics, and rigorously reporting on financial performance.
You will have exceptional communication skills with the ability to forge relationships and partnerships for the benefit of service growth and will be commercially astute.
Overall, you will be a dynamic senior leader, passionate about delivering high quality future‑focussed services that empower and transform people’s lives.
Our client is an international and multicultural business with customers, suppliers, and employees from across the globe.
Fostering diversity in the workplace is both right and good for business.
Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn't matter.
If you perform, you'll fit in, whoever you are.
We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.
If you have any disability and require reasonable adjustment/s to any part of the process please reach out directly to Victoria at Prospectus.
Please note this role is based onsite at our client’s Head Office in King’s Cross.
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Head of Service Delivery and Impact employer: Prospectus
Our Client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and collaboration in the humanitarian sector. With a strong commitment to employee growth, the organisation provides ample opportunities for professional development and leadership within a supportive team environment. Located in London, the role of Partnerships Manager not only allows you to make a meaningful impact on global crisis response but also offers the flexibility of a hybrid working model, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery and Impact
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Prospectus.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Prospectus.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Prospectus.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Prospectus. Apply directly through us to stand out!
We think you need these skills to ace Head of Service Delivery and Impact
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Prospectus. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Service Delivery and Impact, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Prospectus
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Prospectus. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
