At a Glance
- Tasks: Lead a helpline supporting victims of anti-Muslim hate and manage a dedicated team.
- Company: National charity focused on tackling Islamophobia and creating positive change.
- Benefits: Flexible working, opportunity for extension, and a chance to make a real difference.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be a key player in supporting communities and driving impactful change.
- Qualifications: Experience in helpline management and a passion for social justice.
The predicted salary is between 29700 - 36300 £ per year.
Our client is a national charity dedicated to tackling anti-Muslim hate and supporting those affected by it.
Through victim support, research, community engagement and policy influence, they work to challenge Islamophobia and create lasting change.
They are now recruiting for an Interim Head of Helpline to oversee the day-to-day delivery of the the charity's anti-Muslim hate crime support helpline, ensuring the service is trauma-informed, victim-centred, and compliant with legal and ethical obligations.
This role is initially a 6 month fixed term contract with possibility of extension.
As Interim Head of Helpline, you will manage the daily operations of the hate crime helpline, supervising a small team of a Helpline Advisors and Supervisors, overseeing rota planning and shift scheduling and handling complex case escalation and safeguarding.
You will monitor call volume and produce impact reports and will ensure data protection and GDPR compliance.
You will also manage critical relationship development with Police, CPS and other statutory agencies and civil society partners.
The charity & Prospectus are both committed to creating a diverse, inclusive and equitable workplace.
We welcome applications from candidates of all backgrounds and particularly encourage applications from individuals with lived experience of the issues affecting the communities the charity serves.
Recruitment decisions are made solely on merit, and reasonable adjustments will be provided throughout the recruitment process where needed.
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Head of Helpline employer: Prospectus
Our Client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and collaboration in the humanitarian sector. With a strong commitment to employee growth, the organisation provides ample opportunities for professional development and leadership within a supportive team environment. Located in London, the role of Partnerships Manager not only allows you to make a meaningful impact on global crisis response but also offers the flexibility of a hybrid working model, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Helpline
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Prospectus!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Prospectus that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Head of Helpline
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Prospectus. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Prospectus.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Prospectus!
How to prepare for a job interview at Prospectus
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Prospectus resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Head of Helpline position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
