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- Tasks: Lead engagement and marketing functions to enhance support services for beneficiaries.
- Company: Join a charity dedicated to championing well-being in the professional community.
- Benefits: Enjoy hybrid working with 2 days in the office and 3 days at home.
- Why this job: Make a real impact while being part of a supportive leadership team.
- Qualifications: Experience in the charity sector and knowledge of marketing frameworks is essential.
- Other info: This role covers a maternity leave, offering a unique opportunity to lead.
The predicted salary is between 60000 - 84000 £ per year.
Charity (support services/well-being)
c12 month Director of Experience and Engagement
Salary c£70,000
Based Rugby; hybrid working – 2 days office, 3 days home
Our client is an occupational charity that champions wellbeing for the professional community they support. By providing a range of support and advice services, they equip individuals with the practical emotional and/or financial tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.
With the current post-holder due to go on maternity leave in April, we are now looking for an experienced senior-level candidate who can lead the engagement and marketing functions for the organisation. In this role, you will be accountable for the profile and positioning of support services, ensuring beneficiaries know what services are available and supporting their engagement with the organisation.
You will be part of a leadership team, reporting directly to the CEO, and will be committed to creating an engaging, relevant, and supportive organisation, a good place to work, and one that is effective and impactful in the work it does.
To be successful in this role, we are looking for candidates ideally with experience in the charity sector, who bring a good understanding of contemporary marketing and engagement frameworks, including experience in health/mental health or charitable environments. You will need broad multi-channel experience, have worked across a range of age groups and subject areas, and be able to oversee the full cycle a customer would experience – from generating enquiries, interpreting and analysing user data and information to create customer journeys and maximise user experiences to ensure the best value and impact for users.
To apply, please view the role on our website by clicking ‘Apply via Website’.
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Director of Experience and Engagement employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Experience and Engagement
✨Tip Number 1
Familiarize yourself with the charity sector and its unique challenges. Understanding the specific needs of the professional community you’ll be supporting will help you tailor your approach and demonstrate your commitment to their well-being.
✨Tip Number 2
Showcase your experience in multi-channel marketing strategies. Be prepared to discuss how you've successfully engaged diverse age groups and demographics in previous roles, as this will be crucial for maximizing user experiences.
✨Tip Number 3
Highlight your leadership skills and experience working with senior management. Since you'll be part of a leadership team, demonstrating your ability to collaborate effectively with the CEO and other leaders will be key.
✨Tip Number 4
Prepare to discuss data analysis and customer journey mapping. Being able to interpret user data to enhance engagement and service delivery will set you apart as a candidate who can drive impactful change.
We think you need these skills to ace Director of Experience and Engagement
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Director of Experience and Engagement. Understand the key responsibilities and required skills, especially in relation to engagement and marketing functions within the charity sector.
Tailor Your CV: Customize your CV to highlight relevant experience in the charity sector, particularly in health or mental health environments. Emphasize your multi-channel marketing experience and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for well-being and support services. Discuss how your background aligns with the organization's mission and how you can contribute to enhancing user experiences.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your ability to lead engagement initiatives and improve service delivery. Use metrics where possible to quantify your impact.
How to prepare for a job interview at Prospectus
✨Understand the Charity Sector
Make sure you have a solid grasp of the charity sector, especially in relation to well-being and support services. Be prepared to discuss your previous experiences and how they align with the mission of the organization.
✨Showcase Your Marketing Expertise
Highlight your knowledge of contemporary marketing and engagement frameworks. Be ready to provide examples of successful campaigns you've led, particularly those that involved multi-channel strategies.
✨Demonstrate Leadership Skills
As this role involves being part of a leadership team, be prepared to discuss your leadership style and how you foster an engaging and supportive work environment. Share specific instances where you've successfully led teams or projects.
✨Prepare for User Experience Discussions
Since the role focuses on maximizing user experiences, come equipped with insights on customer journey mapping. Discuss how you've used data to enhance user engagement and ensure impactful service delivery.
