At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join a renowned human rights charity making a real difference.
- Benefits: Earn £17.78 per hour, enjoy holiday pay, and work part-time.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Enhance your IT skills while contributing to a meaningful cause.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 17.78 - 17.78 £ per hour.
Location
Central London
Contract
Temporary, 2 to 3 months
Hours
Part-time, 28 hours over 4 days per week
Salary
£17.78 per hour (+ holiday)
Start Date
ASAP
Prospectus is proud to be supporting our client, an internationally recognised and highly impactful human rights charity, in their search for a temporary 1st Line IT Support Officer.
Please note that internally this role is called IT Administrator.
The successful applicant will be one of the first points of contact for colleagues requiring technical support, helping to resolve IT issues, and ensuring users receive excellent service.
This is an excellent opportunity for an experienced IT professional to utilise and refine their skills within a meaningful organisation.
Responsibilities
- Provide first-line IT support via phone, email and helpdesk systems.
- Log, track and update support tickets accurately.
- Resolve routine hardware, software and user account issues.
- Escalate more complex technical issues to senior IT team members.
- Assist with laptop and desktop setup, imaging and configuration.
- Maintain IT asset registers and software licence records.
- Support the management of loan equipment and IT stock.
- Assist with IT purchasing, supplier coordination and contract administration.
- Produce reports from helpdesk and telephone systems where required.
- Contribute to maintaining a reliable and efficient IT service for all users.
Requirements
- Recent, relevant experience in a similar IT role, ideally within not-for-profit or charitable organisation.
- Strong IT proficiency, with the ability to assist with Microsoft products and office hardware.
- Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
- High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
- Collaborative and proactive approach, with the capability to work both independently and in a team.
We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
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1st Line IT Support Officer employer: Prospectus
Our Client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and collaboration in the humanitarian sector. With a strong commitment to employee growth, the organisation provides ample opportunities for professional development and leadership within a supportive team environment. Located in London, the role of Partnerships Manager not only allows you to make a meaningful impact on global crisis response but also offers the flexibility of a hybrid working model, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Officer
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Prospectus when you apply for the 1st Line IT Support Officer role.
✨Apply Through Prospectus's Website
Make sure you apply through Prospectus's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace 1st Line IT Support Officer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Prospectus.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Prospectus, showing that you're a good fit.
How to prepare for a job interview at Prospectus
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Prospectus is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Prospectus. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
