At a Glance
- Tasks: Engage with supporters, resolve enquiries, and enhance their experience with our charity.
- Company: Join a well-established international charity making a real difference.
- Benefits: Competitive hourly rate, hybrid work model, and valuable experience in the non-profit sector.
- Other info: Dynamic role with opportunities for personal growth and impact.
- Why this job: Be the voice of our supporters and help deepen their connection to our mission.
- Qualifications: Experience in supporter care and strong communication skills are essential.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey.
We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Supporter Engagement Coordinator employer: PROSPECTUS-4
Prospectus is an exceptional employer, offering a supportive and inclusive work culture that values collaboration and personal growth. Located in the heart of Central London, this role as a Supporter Engagement Coordinator provides opportunities to engage with a diverse community while contributing to meaningful charitable work. With a commitment to employee development and a flexible hybrid working model, Prospectus ensures that every team member can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator
✨Tip Number 1
Get to know the charity's mission and values inside out. When you’re chatting with them, show your passion for their cause and how you can contribute to their goals. It’s all about making that personal connection!
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or via email, being clear and friendly is key. Try role-playing common supporter scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your approach. If you see an opportunity to improve supporter engagement or streamline processes, don’t hesitate to share your ideas during interviews. It shows you’re thinking ahead!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We’re here to support you every step of the way, so don’t miss out on this fantastic opportunity to make a difference.
We think you need these skills to ace Supporter Engagement Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supporter Engagement Coordinator role. Highlight relevant experience in supporter care and any CRM systems you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience handling enquiries or complaints with empathy.
Be Organised:Demonstrate your organisational skills by structuring your CV and cover letter well. We love attention to detail, so make sure everything is neat and easy to read. Mention any tools or methods you use to stay organised in your previous roles.
Apply Early!:Remember, we review applications on a rolling basis, so don’t wait too long to apply! Head over to our website and submit your application ASAP to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at PROSPECTUS-4
✨Know Your Supporter Engagement
Make sure you understand the key responsibilities of a Supporter Engagement Coordinator. Familiarise yourself with the charity's mission and how they engage with supporters. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with supporters, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully handled enquiries or resolved complaints, and be ready to discuss them during the interview.
✨Highlight Your Organisational Skills
With a focus on maintaining accurate records and managing priorities, it's crucial to showcase your organisational abilities. Prepare to discuss specific tools or methods you use to stay organised, especially if you have experience with CRM systems.
✨Be Proactive and Collaborative
This role requires a collaborative approach, so think about times when you've worked well in a team. Be ready to share how you’ve contributed to process improvements or supported colleagues in achieving common goals, as this will resonate well with the interviewers.
