At a Glance
- Tasks: Engage with supporters via phone, email, and social media to provide top-notch care.
- Company: Join a well-established international charity making a real difference.
- Benefits: Earn £15.98 per hour, enjoy holiday pay, and work in a hybrid model.
- Other info: Temporary role with potential for impactful experience in the charity sector.
- Why this job: Be the voice of change and inspire supporters to deepen their involvement.
- Qualifications: Strong communication skills and a passion for supporter engagement.
The predicted salary is between 28750 - 28750 € per year.
Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be supporting our client, a well-established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experience
- Identify ways to improve processes and enhance supporter engagement
Supporter Engagement Coordinator in London employer: PROSPECTUS-4
Join a well-established international charity in Central London, where you will be part of a dynamic team dedicated to making a difference. With a strong focus on supporter engagement, the company fosters a collaborative work culture that values employee growth and offers opportunities for professional development. Enjoy the benefits of a hybrid working model, competitive pay, and the chance to contribute to meaningful causes while working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in supporter engagement. A friendly chat can open doors and give you insights that might just land you that role.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter care. Think about how you would handle specific scenarios, as this role is all about engaging and inspiring supporters.
✨Tip Number 3
Show your passion for the cause! When you get the chance to speak with the hiring team, let them know why you care about their mission. Authentic enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Supporter Engagement Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Engagement Coordinator role. Highlight your relevant experience in supporter care and any skills that match the job description. We want to see how you can bring value to our team!
Show Your Passion:Let your enthusiasm for the charity sector shine through in your application. Share why you're excited about engaging with supporters and how you can inspire them to deepen their involvement with our work. We love seeing genuine passion!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to supporter care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PROSPECTUS-4
✨Know Your Supporter Engagement
Familiarise yourself with the charity's mission and values. Understand how they engage with their supporters and be ready to discuss how you can contribute to enhancing that experience.
✨Showcase Your Communication Skills
As a Supporter Engagement Coordinator, you'll be the first point of contact for supporters. Prepare examples of how you've effectively handled enquiries or resolved complaints in the past, highlighting your ability to communicate clearly and empathetically.
✨Demonstrate Your Organisational Skills
This role involves maintaining accurate records and processing requests efficiently. Be prepared to discuss your experience with CRM systems or similar tools, and how you ensure accuracy and timeliness in your work.
✨Be Ready to Share Ideas
Think about ways to improve supporter engagement processes. During the interview, share any innovative ideas you have for enhancing supporter care or streamlining communications, showing that you're proactive and invested in the role.
