At a Glance
- Tasks: Be the first point of contact for supporter enquiries and manage a busy workload.
- Company: Join a well-established international charity with a collaborative fundraising team.
- Benefits: Earn £16.79 per hour, plus holiday pay, in a hybrid work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by delivering outstanding supporter experiences and supporting meaningful campaigns.
- Qualifications: Experience in customer service or supporter care, with strong communication skills.
The predicted salary is between 16.79 - 16.79 £ per hour.
Location: Central London, hybrid (Tuesday to Thursday in office)
Contract: Temporary, ongoing
Hours: Full-time, 37.5 hours per week
Salary: £16.79 per hour (+ holiday) (£32,826.19 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be partnering with a well-established international charity to recruit a Temporary Supporter Care Coordinator to join their collaborative fundraising team. Working in a close-knit team you will play a key role in delivering an outstanding supporter experience while ensuring accuracy, efficiency, and empathy in all interactions.
Responsibilities:
- Act as the first point of contact for supporter enquiries via phone, email, and post, managing a high volume of inbound requests
- Provide professional, empathetic, and timely responses, resolving queries and escalating where necessary
- Maintain and update supporter records using Microsoft Dynamics 365 (including Direct Debit changes, preferences, and opt-ins/outs)
- Process donations accurately and ensure prompt acknowledgements
- Handle complex or exceptional cases outside of outsourced contact centre operations
- Support fundraising campaigns, including administrative support for mailings and seasonal initiatives (e.g. Christmas card campaigns)
- Use personalised templates to ensure communications reflect the organisation’s tone of voice
- Monitor and feedback on trends in supporter queries to improve processes and service delivery
- Work closely with internal teams and external partners to ensure a seamless supporter journey
- Prioritise a busy workload to meet service standards and response timeframes
About You:
- Recent experience in a supporter care, customer service, or database-focused role within the not-for-profit sector
- Confident using CRM/database systems (ideally Microsoft Dynamics 365)
- Exceptional attention to detail and a process-driven approach
- Strong written and verbal communication skills, with the ability to personalise responses and demonstrate empathy
- Comfortable handling sensitive data with strict confidentiality and working to compliance standards
- A proactive, flexible team player with a “hands-on” attitude and willingness to support where needed
- Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you’re interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Supporter Care Coordinator in London employer: PROSPECTUS-4
Prospectus is an exceptional employer, offering a supportive and collaborative work environment in the heart of Central London. As a Temporary Supporter Care Coordinator, you will benefit from a hybrid working model, competitive hourly rate, and the opportunity to contribute to meaningful fundraising initiatives while developing your skills within the not-for-profit sector. The organisation values diversity and inclusion, ensuring that all employees feel valued and empowered to grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Coordinator in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like PROSPECTUS-4!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at PROSPECTUS-4 that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Supporter Care Coordinator in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at PROSPECTUS-4. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for PROSPECTUS-4.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at PROSPECTUS-4!
How to prepare for a job interview at PROSPECTUS-4
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of PROSPECTUS-4 resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Supporter Care Coordinator position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
