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- Tasks: Support the Counselling Service with admin tasks, manage referrals, and respond to student inquiries.
- Company: Join a leading London university dedicated to student well-being and support.
- Benefits: Flexible working days, part-time hours, and a supportive team environment.
- Why this job: Make a real impact on student lives while gaining valuable experience in a university setting.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Tuesdays are onsite; role starts ASAP and runs until the end of May.
The predicted salary is between 24000 - 36000 £ per year.
Prospectus is pleased to support our client, a leading London university, in their search for a temporary, part-time Counselling Service Administrator (3 days per week). This role starts as soon as possible and runs until the end of May initially. While there is flexibility in working days, Tuesdays must be worked onsite.
Key Responsibilities
- Provide administrative support to the Counselling Service and Consultant Psychiatrist.
- Manage referrals to the psychiatrist, including appointments and correspondence.
- Respond to enquiries from students and staff via phone and email.
- Oversee day-to-day operations, including record-keeping, inbox management, and appointment scheduling.
- Order supplies and process invoices in line with finance procedures.
- Assist with team meetings and ensure staff handbooks/guidance remain updated.
- Maintain accurate service information across websites and materials.
- Uphold confidentiality and ensure compliance with duty of care responsibilities.
- Carry out additional administrative tasks as needed.
Candidates must have previous administrative experience within a similar post, ideally within a university or similar setting, and be proficient in Microsoft Office. The ideal candidate will demonstrate:
- Strong organisational and communication skills.
- Proficiency in Outlook, Word, Excel, and CRM systems.
- Ability to prioritise tasks and work under pressure.
- Reliability, initiative, and flexibility.
- Excellent customer service skills, both written and verbal.
This role requires immediate availability.
Counselling Service Administrator 0.6 FTE employer: PROSPECTUS-4
Contact Detail:
PROSPECTUS-4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counselling Service Administrator 0.6 FTE
✨Tip Number 1
Make sure to highlight your previous administrative experience, especially if it was in a university or similar setting. This will show that you understand the unique environment and challenges of working in an academic institution.
✨Tip Number 2
Demonstrate your proficiency in Microsoft Office by being prepared to discuss specific tasks you've accomplished using Outlook, Word, and Excel. Consider mentioning any CRM systems you've used as well.
✨Tip Number 3
Emphasize your strong organizational skills and ability to prioritize tasks. You might want to prepare examples of how you've successfully managed multiple responsibilities in a fast-paced environment.
✨Tip Number 4
Since this role requires immediate availability, be ready to discuss your current situation and how quickly you can start. Showing your eagerness and flexibility can make a positive impression.
We think you need these skills to ace Counselling Service Administrator 0.6 FTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administrative experience, especially in a university or similar setting. Emphasize your proficiency in Microsoft Office and any relevant CRM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong organizational and communication skills. Mention specific examples of how you've managed tasks under pressure and provided excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your ability to prioritize tasks, manage appointments, and maintain confidentiality. These are key responsibilities for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-written application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at PROSPECTUS-4
✨Showcase Your Administrative Experience
Be prepared to discuss your previous administrative roles, especially in a university or similar setting. Highlight specific tasks you've managed, such as scheduling appointments or handling correspondence, to demonstrate your relevant experience.
✨Demonstrate Strong Communication Skills
Since the role involves responding to enquiries from students and staff, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated with diverse groups, showcasing your customer service skills.
✨Familiarize Yourself with Microsoft Office
As proficiency in Outlook, Word, and Excel is crucial, make sure you're comfortable using these tools. Consider preparing a few examples of how you've used them in previous roles to improve efficiency or manage tasks.
✨Emphasize Reliability and Flexibility
The job requires immediate availability and flexibility in working days. Be ready to discuss your ability to adapt to changing schedules and how you prioritize tasks under pressure, ensuring that you can meet the demands of the role.
