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- Tasks: Manage student casework and support investigations while preparing reports and documents.
- Company: Join a leading London University known for its commitment to student success.
- Benefits: Enjoy hybrid working with 2 days on-site and flexible remote options.
- Why this job: Make a real impact in student affairs while developing your administrative skills in a dynamic environment.
- Qualifications: Previous experience in a similar role, strong admin skills, and excellent problem-solving abilities required.
- Other info: This is a temporary position for 3 months, starting ASAP.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading London University, are currently looking to recruit a temporary Senior Student Casework Administrator on a full-time basis. Starting as soon as possible and running for 3 months in the first instance, the post will be hybrid working of 2 days per week on site and the remainder remote.
Key responsibilities for this post will include:
- Management of a case load of basic referrals to the Student Conduct and Appeals Office
- Supporting in investigation and bringing cases to resolution in line with the university's regulations and processes
- Preparing documents and reports with regards to case information and proceedings, and deliver to a variety of stakeholders
- Providing advice and information to staff and students on basic case issues and regulations
- Supporting the maintenance and management of the office's records, databases, and email inboxes
To be considered for this post, you will have previous experience of working in a similar role, ideally within a university, with strong administration experience, including analysing complex information, and a meticulous eye for detail. You will have excellent problem-solving and communication skills and will be organised, capable of managing and prioritising a varied workload, work well under pressure and demonstrate a flexible attitude to work.
The post is looking to start as soon as possible.
Senior Student Casework Administrator employer: Prospect Us
Contact Detail:
Prospect Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Casework Administrator
✨Tip Number 1
Familiarise yourself with the university's regulations and processes related to student conduct and appeals. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the university, especially those in administrative roles. They can provide valuable insights into the work culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your problem-solving skills and attention to detail. Think about situations where you successfully managed a case load or resolved complex issues.
✨Tip Number 4
Demonstrate your organisational skills by outlining how you prioritise tasks and manage your time effectively. Consider sharing strategies you've used in past roles to handle a varied workload under pressure.
We think you need these skills to ace Senior Student Casework Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student casework or administration. Emphasise your skills in managing complex information and problem-solving, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, address how your previous experience aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed similar tasks in the past.
Highlight Relevant Skills: Clearly outline your organisational skills and ability to work under pressure. Provide examples of how you have prioritised workloads and maintained meticulous attention to detail in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail, which is crucial for the position.
How to prepare for a job interview at Prospect Us
✨Showcase Your Experience
Make sure to highlight your previous experience in similar roles, especially within a university setting. Be prepared to discuss specific examples of how you've managed casework and resolved issues in line with regulations.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, it's crucial to showcase your attention to detail. Bring examples of reports or documents you've prepared that required careful analysis and precision.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to analyse complex information and how you approached finding a resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the university's processes. Inquire about the types of cases you might handle or how the team collaborates in a hybrid working environment.
