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- Tasks: Lead impactful communications and storytelling to shape the future of a leading charity.
- Company: Join an award-winning charity making a real difference in people's lives.
- Benefits: Generous holiday, professional development, and 24/7 employee support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Use your skills to influence change and strengthen community impact.
- Qualifications: Experience in communications, data analysis, and storytelling.
The predicted salary is between 30000 - 40000 £ per year.
About the role:
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.
We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough. We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
What You’ll Be Doing:
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence.
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal.
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications.
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model.
- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally.
- Strengthen how client voice and insight shape service development, organisational learning, and external communications.
- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling.
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network.
What we offer:
- Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
- Paid service closure days between Christmas and New Year.
- Access to our learning platform, Skillbook, for professional development.
- Personal development opportunities through our Network Equity Groups.
- Ongoing performance management and training support.
- 24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.
Closing Date: 5pm Friday 22nd May 2026
Interview and Test Date: Week commencing 25th May 2026
For full details and the job pack, please visit our website via the apply button. We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.
Communication & Impact Manager employer: Prospect Us
Contact Detail:
Prospect Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication & Impact Manager
✨Tip Number 1
Get to know the organisation inside out! Research Citizens Advice Hammersmith & Fulham, their mission, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare your storytelling skills! Think of examples from your past experiences that showcase your communication and impact abilities. Be ready to share these stories in a way that resonates with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at CAHF.
We think you need these skills to ace Communication & Impact Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives and how your skills can contribute to our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the job description, especially around communications and storytelling, to show us why you're the perfect fit.
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Avoid jargon unless it’s necessary, and make sure your key messages stand out so we can easily see your strengths.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about the impression you make. And remember, apply through our website for the best chance!
How to prepare for a job interview at Prospect Us
✨Know Your Impact
Before the interview, dive deep into Citizens Advice Hammersmith & Fulham's mission and recent projects. Understand how they measure their impact and be ready to discuss how your skills in storytelling and data can enhance their visibility and influence.
✨Craft Compelling Narratives
Prepare examples of how you've translated complex information into engaging stories in your previous roles. Think about specific instances where your communication made a difference and be ready to share these during the interview.
✨Engage with Stakeholders
Research the key stakeholders and partners of CAHF. Be prepared to discuss how you would build and maintain relationships with them, showcasing your understanding of their needs and how your role can support their objectives.
✨Showcase Your Digital Savvy
Since the role involves digital communications, come equipped with ideas on how to leverage social media and other digital platforms to increase engagement. Share any relevant experience you have in this area to demonstrate your capability.