At a Glance
- Tasks: Provide expert employment law advice and support to our diverse members.
- Company: Join Prospect, the leading trade union for professionals across the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for career growth.
- Other info: Be part of a supportive team in a dynamic environment with long-term progression.
- Why this job: Make a real difference in the lives of working people while developing your skills.
- Qualifications: Knowledge of employment law and excellent communication skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Employment Law Advisor role at Prospect union.
Job Title: Employment Law Advisor – Member Contact Centre
Location: Coventry (Hybrid)
Job type: Permanent
Working Pattern: 35 hours per week (Working hours are between 8:00am-6:00pm on a shift basis)
About Us: Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
Job Description: As an Employment Law Advisor within our Member Contact Centre, you\'ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members. Your role will be widely varied from updating member records to providing support and advice on a broad range of employment issues. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.
This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.
Essential Knowledge, Skills and Experience
- Employment Law knowledge
- Excellent telephone manner with strong verbal communication skills
- Strong attention to detail
- Sound analytical and problem-solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Excellent organisational skills and the ability to multitask and priorities
- Ability to work in a team and work using initiative
- Experience of providing employment law advice either face to face or in a contact centre environment
- Experience of learning new systems to a high standard
- Experience of working proactively, self-managing time and workload
- Experience of capturing detailed information and data input
- Proven track record of providing excellent customer service, preferably within a contact centre
- Experience of providing support and advice to customers
Desirable Knowledge, Skills and Experience
- Previous experience and knowledge of working in or with a trade union.
How to Apply
To apply please go to our careers webpage, chose this vacancy and select ‘Apply now’.
As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement. Our panel will use the information shared in the application to shortlist so please use the space to demonstrate how your experience, knowledge, skills and personal qualities meet the outlined requirements.
We would recommend reviewing the Job Specification linked at the bottom of this advert.
If you have any questions please contact: peopleandops@prospect.org.uk.
Closing date: Wed 29 October – NOON (CVs alone will not be accepted)
Interviews will be held on 12 th November 2025 in Coventry.
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
Employment Law Advisor in Coventry employer: Prospect union
Prospect Union is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being and development of its employees. Located in Coventry, this hybrid role as an Employment Law Advisor provides ample opportunities for professional growth and progression within a dynamic team dedicated to making a meaningful impact on the lives of working people. With a commitment to diversity and equal opportunity, Prospect fosters an environment where every employee can thrive and contribute to the success of over 157,000 members across various professions.
StudySmarter Expert Advice🤫
We think this is how you could land Employment Law Advisor in Coventry
✨Tip Number 1
Get to know the company! Research Prospect and understand their values, mission, and the specific role of an Employment Law Advisor. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members over the phone, it’s crucial to sound confident and empathetic. Role-play common scenarios with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully resolved issues for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to fill out the application form thoroughly and highlight how your experience aligns with the job description.
We think you need these skills to ace Employment Law Advisor in Coventry
Some tips for your application 🫡
Read the Job Specification:Before you dive into your application, take a good look at the Job Specification linked in the advert. It’s your roadmap to understanding what we’re looking for, so make sure you tailor your application to highlight how you meet those requirements.
Craft Your Supporting Statement:This is your chance to shine! Use the supporting statement to showcase your experience and skills. Be specific about how your background aligns with the role of Employment Law Advisor and don’t be shy about sharing examples that demonstrate your customer service prowess.
Be Clear and Concise:When filling out the application form, clarity is key. Make sure your answers are straightforward and to the point. We appreciate well-structured responses that make it easy for us to see how you fit the bill.
Apply Through Our Website:Don’t forget to apply through our careers webpage! It’s the best way to ensure your application gets to us directly. Plus, it keeps everything organised on our end, making it easier for us to review your details.
How to prepare for a job interview at Prospect union
✨Know Your Employment Law
Brush up on key employment law concepts relevant to the role. Be prepared to discuss recent changes or landmark cases that could impact members. This shows your passion and expertise, which will impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of member interaction, practice articulating your thoughts clearly and empathetically. Consider role-playing common scenarios you might encounter, so you can demonstrate your excellent telephone manner during the interview.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experience where you successfully resolved complex issues for clients or customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
