At a Glance
- Tasks: Lead a team to provide exceptional concierge services in a premium commercial setting.
- Company: Join a prestigious Grade A commercial development in vibrant Singapore.
- Benefits: Competitive salary, professional growth, and a dynamic work environment.
- Other info: Fluent English required; Mandarin is a plus. First Aid certification advantageous.
- Why this job: Be the face of luxury service and create memorable experiences for tenants and visitors.
- Qualifications: 3+ years in hospitality or customer service; leadership experience preferred.
The predicted salary is between 30000 - 40000 € per year.
We are hiring a polished and experienced Senior Concierge Executive to support the front‑of‑house operations of a premium Grade A commercial development in Singapore. This role is ideal for candidates with experience in luxury hotels, corporate reception, serviced offices, premium retail, airline customer service, private clubs, or Grade A office buildings. The Senior Concierge Executive will be expected to lead by example, support junior concierge staff, handle tenant and visitor enquiries, manage escalations, and maintain a consistently professional image at all times.
Key Responsibilities
- Greet tenants, visitors, guests, and VIPs with a warm and professional demeanor.
- Provide accurate information on building facilities, services, amenities, transport, car park, bicycle parking, nearby landmarks, and tenant directories.
- Handle enquiries via walk-in, phone, and email professionally.
- Support wayfinding and visitor guidance within the building.
- Assist with access‑related enquiries and concierge‑related systems.
- Handle feedback and escalated situations calmly and professionally.
- Support lost‑and‑found documentation, secure handling, and follow‑up.
- Maintain and update CRM or digital records accurately.
- Assist with tenant engagement, marketing campaigns, events, and ad‑hoc operational duties.
- Guide and coach Concierge Executives on service standards, grooming, and daily duties.
- Conduct daily handovers and support the Account Manager with operational updates.
- Respond appropriately during incidents and emergencies.
The tender requires concierge staff to provide high levels of customer service, manage front‑desk enquiries, handle escalated issues, maintain CRM records, supervise lost‑and‑found matters, support marketing campaigns, and adhere to security and emergency protocols.
Requirements
- Minimum 3 years of experience in concierge, guest relations, front office, hospitality, aviation, corporate reception, serviced office, or premium customer service.
- Prior experience as a senior executive, team lead, shift lead, or supervisor is preferred.
- Excellent spoken English.
- Mandarin‑speaking ability is strongly advantageous, as the tender requires at least one concierge staff proficient in Mandarin to be deployed.
- Strong grooming and professional presentation.
- Calm and confident when handling complaints, difficult visitors, or escalated issues.
- Able to work with CRM systems, digital logs, email, and basic reporting tools.
- Able to comply with formal uniform and grooming standards.
- First Aid / CPR / AED certification will be advantageous; training may be arranged where required.
Candidate Profile We Are Looking For
We want someone who is polished, reliable, well‑spoken, observant, and service‑minded. The right candidate must be able to make tenants and visitors feel welcomed while also maintaining discipline, standards, and professionalism.
Senior Concierge Executive / Team Lead employer: Prospect Protection Pte Ltd
Join our dynamic team as a Senior Concierge Executive in Singapore, where we pride ourselves on delivering exceptional service in a premium Grade A commercial development. Our work culture fosters professionalism and growth, offering opportunities for career advancement while supporting a collaborative environment that values each team member's contributions. With competitive benefits and a focus on employee development, we ensure that our staff are equipped to excel in their roles and provide outstanding experiences for our tenants and visitors.
Contact Detail:
Prospect Protection Pte Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Concierge Executive / Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and concierge industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or hiring managers, let your polished and professional side shine through. A warm smile and confident demeanour can make all the difference in leaving a lasting impression.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle escalated situations or difficult visitors. Practise your responses so you can demonstrate your calm and confident approach during interviews. We want to see that you can keep your cool under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and submit your application today!
We think you need these skills to ace Senior Concierge Executive / Team Lead
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your relevant experience in luxury hotels, corporate reception, or any premium customer service roles. We want to see how your background aligns with the Senior Concierge Executive position, so don’t hold back!
Be Professional and Polished:Since this role is all about maintaining a professional image, ensure your application reflects that. Use clear language, check for typos, and keep it neat. We’re looking for someone who embodies professionalism right from the start!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific responsibilities from the listing that you’ve handled before. This shows us you’re genuinely interested and a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Prospect Protection Pte Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the role. Familiarise yourself with the key responsibilities listed in the job description, such as handling enquiries and managing escalations. This will help you demonstrate your understanding of what’s expected and how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your previous roles in luxury hotels or corporate reception. Have specific examples ready that highlight your ability to handle difficult situations calmly and professionally. This will show them you can lead by example and support junior staff effectively.
✨Practice Your Communication Skills
Since excellent spoken English is a must, practice articulating your thoughts clearly and confidently. If you speak Mandarin, be sure to mention it during the interview, as it’s a strong advantage for this position. Role-playing common interview questions can also help you feel more at ease.
✨Dress to Impress
Given the emphasis on professional presentation, ensure you dress appropriately for the interview. A polished appearance reflects your understanding of the role's expectations. Remember, first impressions count, especially in a customer-facing position like this one!
