At a Glance
- Tasks: Lead and motivate staff to optimise practice efficiency and performance.
- Company: Dynamic healthcare practice focused on staff wellbeing and patient care.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Join a close-knit team dedicated to continuous improvement and patient satisfaction.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: GCSE Maths and English, leadership experience, and healthcare knowledge preferred.
The predicted salary is between 35000 - 43000 £ per year.
The post-holder is an Operations Manager to support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations. The post-holder will be an integral part of the general practice team.
Main duties of the job:- Support the Practice Manager in the day-to-day operations of the practice
- Provide leadership and guidance to staff
- Maintain the highest levels of confidentiality
- Oversee the administrative elements of QOF
- Implement systems to ensure compliance with CQC regulations and standards
- Review and update job descriptions, ensuring all staff are legally and gainfully employed
- Act as the lead for recruitment
- Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
- Implement and embed an effective practice and staff development plan for all staff
- Implement effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
- Lead the management of the clinical system, ensuring IT security and IG compliance
- Actively encourage and promote the use of patient online services
- Update and act as the focal point for the practice website and social media sites
- Review and update clinical templates, ensuring they relate to current practice
- Market the practice appropriately to ensure patient population is stable or increasing
- Manage maintenance contracts
- Guide the team to reach QOF targets
- Identify and deliver team training where required
- Support the PM in coordinating and managing the patient complaints process
- Be aware of duties and responsibilities regarding Safeguarding Adults and Safeguarding Children
The practice is set on the outskirts of Norwich, with approximately 6900 patients registered. We have a variety of clinical staff roles including GP's, Nurses, Advanced practitioners, HCA, Phlebotomist, pharmacists and Physician Assistants. The clinical team are supported by the administration team made up of the management team, administrators, secretaries and reception team. We are a close team and focused on supporting each other throughout the day and keep staff wellbeing a top priority. The practice is linked to 7 other practices within the East PCN who also offer a lot of support to each other.
Qualifications:- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- AMSPAR qualification (L5 in Primary Care and Health Management), or alternative qualification/experience such as a leadership qualification.
- The ideal candidate will have experience in leading teams and organisations.
- Experience within a healthcare setting would be desirable and working with System One.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£35,000 to £43,000 a year dependent on Experience.
Operations Manager in Norwich employer: Prospect Medical Practice
As an Operations Manager at our practice on the outskirts of Norwich, you will join a supportive and close-knit team dedicated to staff wellbeing and patient care. We prioritise employee growth through continuous development opportunities and foster a culture of collaboration and innovation, ensuring that our practice not only meets but exceeds CQC standards. With a focus on maintaining confidentiality and integrity, we offer a rewarding environment where your contributions directly impact the health and happiness of our community.
