At a Glance
- Tasks: Lead a team to maximise sales and create an amazing customer experience.
- Company: Join Prospect Hospice, a beloved charity making a real difference in the community.
- Benefits: Enjoy 27 days holiday, pension scheme, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth and training.
- Why this job: Make a meaningful impact while developing your retail management skills.
- Qualifications: Retail management experience and a passion for community engagement.
The predicted salary is between 30000 - 36000 £ per year.
Are you a passionate retail professional ready to lead a team and make a real difference in your community? Join Prospect Hospice as a Retail Store Manager at our Pewsey store and help raise vital funds that support people affected by life-limiting illnesses across Swindon and northeast Wiltshire.
Since 1980, we’ve been at the heart of our community, delivering expert, compassionate end-of-life care. Our stores are more than just retail outlets—they’re hubs of community spirit and fundraising success. With 18 locations and a brilliant team of staff and volunteers, we’re proud to support people when they need us most.
Hours: 30 hours per week (5 days in 7 to include some Sundays and Bank Holidays)
What is the role?
- Maximising sales and footfall through outstanding visual merchandising and customer experience
- Recruiting, training, and managing volunteers and an Assistant Store Manager
- Driving Gift Aid donations and meeting income targets
- Managing stock, cash handling and compliance with health, safety, and trading standards
- Being a community ambassador for Prospect Hospice and a role model for our values
You will work collaboratively and engage with the community to build a team of volunteers, attract desirable donations and make the store a destination.
What we are looking for:
- Proven experience in retail management, ideally in the charity or voluntary sector
- A strong leader with a positive, people-focused approach
- Sales driven with excellent customer service and creative visual merchandising skills
- Experience in volunteer supervision, stock control, and customer service
- Confident managing targets, cash handling, and store security
- Flexible, organised, and committed to making everyday count
- Hold a full driving licence and be flexible to cover other stores in our catchment area when needed.
This is an active role involving regular lifting and moving of stock and extended periods on your feet. Manual handling training will be provided. We welcome applications from all candidates and will consider reasonable adjustments where possible; however, the essential duties require the ability to carry out ongoing physical activity.
In return, you will be joining a great team working in a supportive environment for one of Swindon's best loved charities. If you love retail but want something more meaningful, have a look at the apply now to be part of something truly special!
For more information please contact Rachael Daniel, Area Manager on 07779 299734.
We offer a great range of benefits, including:
- 27 days holiday plus bank holidays (rising with length of service)
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms and service providers including Blue Light Discount Card
- Employee Assistance Programme and wellbeing team
- Supportive induction, training and development
- A values led, inclusive working environment
Please submit your CV via our web site.
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
We will review applications as they come in so we may close the vacancy before the closing date. Candidates are advised to apply early.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Pewsey in Swindon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Prospect Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Prospect Hospice!
We think you need these skills to ace Store Manager - Pewsey in Swindon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Prospect Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Prospect Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Prospect Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Prospect Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
