At a Glance
- Tasks: Support the Store Manager, drive sales, and lead a team of volunteers.
- Company: Join Prospect Hospice, a beloved charity at the heart of the community.
- Benefits: Enjoy 27 days holiday, pension scheme, discounts, and supportive training.
- Other info: Be part of a friendly team dedicated to compassionate care.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Retail experience, strong communication skills, and flexibility required.
The predicted salary is between 24960 - 25517 € per year.
Do you have a passion for retail, customer service and making a difference in your local community? Join Prospect Hospice’s vibrant charity retail team as an Assistant Store Manager in our busy West Swindon charity shop. Since 1980, we’ve been at the heart of our community, delivering expert, compassionate end-of-life care across Swindon, Marlborough and northeast Wiltshire. Our charity shops are more than just retail outlets — they are welcoming community hubs that raise vital funds to support local hospice care. With currently 17 shops and a fantastic team of staff and volunteers, we’re proud to support people when they need us most.
Hours: 22.5 hours per week (three days a week, which will include working weekends and some bank holidays)
What is the role?
We’re looking for someone proactive, customer-focused and community-minded to help drive sales, support volunteers and assist with the day-to-day running of our West Swindon shop. This is more than just a retail job – it’s an opportunity to build retail experience while making a real difference in your local community.
As Assistant Store Manager, you’ll:
- Support the Store Manager in achieving sales targets and KPI performance
- Deliver excellent customer service and act as a positive ambassador for Prospect Hospice
- Help recruit, motivate, supervise and support a team of dedicated volunteers
- Ensure attractive visual merchandising and stock displays to maximise sales and footfall
- Promote Gift Aid donations and support effective stock processing
- Assist with cash handling, shop security and maintaining high retail standards
- Contribute ideas for promotions, displays and retail improvements
- Help ensure compliance with Health & Safety, Fire Safety and Trading Standards regulations
- Maintain a clean, safe and welcoming shop environment
- Take responsibility for the store in the Store Manager’s absence, including occasional full-time cover
You will need proven retail experience, strong communication skills and the ability to work flexibly. A full driving licence and access to a car is essential, as you may be required to cover other stores across our catchment area when needed.
In return, you’ll be joining a supportive and friendly team within one of Swindon’s best-loved charities. If you enjoy retail and customer service and are looking for a rewarding role where you can make a genuine impact, we would love to hear from you.
For more information please contact Rachael Daniel, Retail Area Manager on 07779 299734.
We offer a great range of benefits, including:
- 27 days holiday FTE plus bank holidays (rising with length of service)
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Supportive induction, training and development
- A values led, inclusive working environment
Interviews will take place on Thursday 11 June 2026
This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
We will review applications as they come in and may close the vacancy before the closing date.
Assistant Store Manager - West Swindon employer: Prospect Hospice
Prospect Hospice is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in their local community. As an Assistant Store Manager in West Swindon, you will benefit from generous holiday allowances, a contributory pension scheme, and opportunities for personal development, all while working alongside a dedicated team committed to providing compassionate care. Join us to not only enhance your retail skills but also to contribute to a cause that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - West Swindon
✨Tip Number 1
Get to know the company! Research Prospect Hospice and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about our mission and community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you can bring that passion to our shop!
✨Tip Number 3
Be ready to talk about teamwork! As an Assistant Store Manager, you’ll be working closely with volunteers and staff. Share stories that highlight your ability to motivate and support a team.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in the role by asking about the team dynamics or upcoming projects. It’s a great way to demonstrate your enthusiasm for joining us!
We think you need these skills to ace Assistant Store Manager - West Swindon
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for retail and customer service right from the start! Share specific examples of how you've made a difference in your community or previous roles to really stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that matches the Assistant Store Manager role. We want to know how your skills align with our mission at Prospect Hospice!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity!
How to prepare for a job interview at Prospect Hospice
✨Know Your Community
Before the interview, take some time to learn about Prospect Hospice and its impact on the local community. Being able to discuss how you can contribute to their mission will show your genuine interest in the role and the charity.
✨Showcase Your Retail Experience
Prepare specific examples from your past retail experience that highlight your customer service skills and ability to drive sales. Think about times when you went above and beyond for a customer or successfully managed a team.
✨Demonstrate Team Spirit
As an Assistant Store Manager, you'll be working closely with volunteers and staff. Be ready to discuss how you motivate and support a team, and share any experiences where you helped create a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. You might ask about upcoming initiatives in the shop or how they measure success in terms of community engagement.
