Retail Store Manager

Are you an experienced Retail Store Manager ready for an exciting new challenge? Do you want to lead a brand-new store and make a real difference in your local community? Join Prospect Hospice as a Store Manager in Watchfield and play a key role in launching and growing our newest store. This brand-new store in Watchfield is a fantastic step forward in expanding our presence in the community, helping us raise even more vital funds to support local people living with life-limiting illness. This is a unique opportunity to shape a store from the very beginning and create a welcoming, community-focused space.

Since 1980, Prospect Hospice has been at the heart of the community, delivering expert, compassionate end-of-life care. Our stores are essential in raising funds, and now with 18 locations and growing, this is an exciting time to join our team.

Hours: 37.5 hours per week (5 days from 7, Monday–Sunday, including weekends and Bank Holidays)

What is the role?

• As Store Manager, you will take full responsibility for the success of our new Watchfield store.
• Maximise sales and profitability through strong commercial awareness and an enterprising approach.
• Deliver outstanding customer service and visual merchandising, creating an inviting and inclusive store environment.
• Recruit, train, and support a team of volunteers and an Assistant Store Manager, helping them to thrive and grow.
• Drive Gift Aid donations and achieve income targets that directly support hospice care.
• Oversee stock control, cash handling, and ensure compliance with health & safety and trading standards.
• Act as a community ambassador, building meaningful local relationships and promoting the work of Prospect Hospice.

You will work collaboratively, engaging with the local community to build a strong team of volunteers, attract high-quality donations, and encourage new ideas—continually developing the store into a successful, welcoming destination at the heart of the Watchfield community.

What we are looking for:

• Proven experience as a Retail Manager / Store Manager (charity retail experience desirable).
• Strong leadership skills with a positive, people-focused approach.
• Commercially driven with a passion for sales and customer experience.
• Experience managing teams or volunteers, stock control, and store operations.
• Confident managing targets, cash handling, and retail compliance.
• Flexible, organised, and motivated to make a difference.
• Full driving licence and willingness to support other stores if required.

This is an active role involving regular lifting and moving of stock and extended periods on your feet. Manual handling training will be provided. We welcome applications from all candidates and will consider reasonable adjustments where possible; however, the essential duties require the ability to carry out ongoing physical activity.

You’ll be joining a great team working in a supportive environment for one of Swindon’s best loved charities. If you love retail but want something more meaningful have a look at the apply now to be part of something truly special!

We offer a great range of benefits, including:

• 27 days holiday plus bank holidays (rising with length of service).
• Generous contributory pension scheme and life assurance.
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card.
• Employee Assistance Programme and wellbeing team.
• Supportive induction, training and development.
• A values led, inclusive working environment.

Interviews will be held on Thursday 21st May 2026.

DBS Check: This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).

Equality & Diversity: Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding: We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and may close the vacancy before the closing date.