At a Glance
- Tasks: Provide vital administrative support to ensure exceptional end-of-life care for patients and families.
- Company: Prospect Hospice, a compassionate organisation dedicated to making a difference.
- Benefits: Generous leave, NHS pension scheme, discounts, and professional development opportunities.
- Other info: Flexible hours with a commitment to diversity and inclusion.
- Why this job: Make a meaningful impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Organised, proactive, and excellent customer service skills required.
The predicted salary is between 32177 - 39327 £ per year.
Are you a highly organised and compassionate administrator with excellent customer service skills? Do you enjoy supporting busy teams and making a real difference to people's lives? Prospect Hospice is looking for a Clinical Administrator to join our Clinical Administration Team. This rewarding role provides vital support to our Patient Services teams, helping to ensure patients and families receive exceptional end-of-life care across Swindon, Marlborough and North East Wiltshire.
In a recent staff survey, 100% of staff said they would be happy with the standard of care provided if a friend or relative needed treatment, and 98% said the work they do has meaning and purpose.
Hours: 15 hours a week - The exact working pattern can be agreed with the successful candidate. However, due to service requirements, availability on Wednesdays and Fridays is essential.
What is the Role?
As a Clinical Administrator, you will provide comprehensive administrative support across our Patient Services teams. You will play a key role in ensuring our services run efficiently and effectively, supporting clinical colleagues to deliver outstanding care to patients and their families. You will often be the first point of contact for patients, carers and healthcare professionals, requiring a calm, professional and compassionate approach when responding to enquiries and managing sensitive information. This is a varied and rewarding role which combines customer service, administration, clinic coordination and data management. Your work will help ensure patients receive the right support at the right time.
Key responsibilities include:
- Providing administrative support across all Patient Services teams.
- Managing incoming telephone enquiries from patients, carers and healthcare professionals, ensuring calls are handled with sensitivity and directed appropriately.
- Processing hospital and community referrals using electronic patient record systems.
- Supporting the administration and coordination of specialist community clinics.
- Maintaining accurate patient records, including filing, scanning and archiving documentation.
- Managing incoming and outgoing correspondence.
- Producing activity reports, caseload information and other service data.
- Raising purchase orders and supporting invoice reconciliation.
- Supporting the booking of agency staff and maintaining rotas when required.
- Arranging meetings, preparing agendas and taking accurate meeting minutes.
- Ordering equipment, medical supplies, stationery and uniforms.
- Supporting service improvement through the development of efficient administrative processes.
- Ensuring all information is managed securely and in line with GDPR requirements.
Interviews will take place on 10th September 2026.
About You
We are looking for someone who is organised, proactive and committed to delivering excellent customer service, with a genuine desire to support patients, families and colleagues. You will be confident communicating with a wide range of people, able to work under pressure and skilled at managing competing priorities while maintaining attention to detail.
Interested?
Informal enquiries are welcomed. To find out more about the role, please contact Sam Bennetta, Clinical Administration Team Leader.
Why Join Prospect Hospice?
At Prospect Hospice, we are proud to be a great place to work and thrive. We value our people and are committed to creating an inclusive, supportive and rewarding workplace where everyone can make a meaningful contribution. We offer a great range of benefits, including:
- 27 days annual leave plus bank holidays (pro rata), rising with length of service.
- Membership of the NHS Pension Scheme for eligible existing members.
- Generous contributory pension scheme for all other staff.
- Discounts with local retailers, gyms and service providers, including Blue Light Card discounts.
- A commitment to supporting your professional development.
- Employee Assistance Programme and wellbeing support.
- Comprehensive induction, training and development opportunities.
- Free on-site parking.
About Prospect Hospice
Our mission is to work with and through others, using our skills and expertise so that people have choice and support at the end of their life. Our strategic priorities guide everything we do:
- Securing the future of Prospect Hospice for generations to come.
- Being a great place to work and thrive.
- Delivering bespoke specialist care that supports dignity and choice.
- Using our expertise to educate and influence excellence in end-of-life care.
DBS Check
This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Clinical Administrator in London employer: Prospect Hospice
As a Retail Store Manager at our new Watchfield location, you will be part of a dynamic team dedicated to creating a vibrant community hub that supports outstanding hospice care. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering unique opportunities to shape the store's vision from the ground up while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Administrator in London
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Clinical Administrator in London
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Prospect Hospice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Prospect Hospice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Prospect Hospice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Prospect Hospice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Prospect Hospice can really resonate with interviewers and show your commitment to the field.
