Senior Workplace Technology Specialist
What You’ll Do
- Provide executive-level, white-glove support (in-office and occasional off-site).
- Deliver Tier 1 & Tier 2 support via in-person, phone, and ticketing channels.
- Troubleshoot, document, and escalate complex issues when required.
- Lead by example – mentor junior support analysts across London & Dublin.
- Assist with technology rollouts, user training, and end-user adoption.
- Advocate for technology innovation and continuous service improvements.
- Ensure security & compliance across all end-user IT environments.
What We’re Looking For
- Candidate must have between 5 to 12 years of IT experience.
- Candidate must have a BA degree
- Strong experience supporting senior executives in a confidential, high-pressure environment.
- Ability to explain technical concepts clearly to non-technical stakeholders.
- Experience mentoring and guiding junior staff.
Core Technical Skills:
- OS & Platforms: Windows 10, Microsoft 365, Active Directory & Azure AD.
- Security & Networking: Advanced Threat Protection, DHCP, DNS, Intune Company Portal.
- Virtualization: Citrix XenDesktop/XenApp or equivalent.
- Hardware & Conferencing: PC & mobile hardware, video & audio conferencing platforms.
- Applications: Financial services & market data applications.
Nice-to-Have Skills:
- Group Policy administration & PowerShell scripting.
- Mac OS & iOS, image & configuration management.
- Information security initiatives & password management tools.
- Advanced Excel (Pivot tables, VLookUp, formulas) & PowerPoint design.
- Productivity tools (OneNote, MS Planner).
