At a Glance
- Tasks: Support and maintain application services while collaborating on exciting projects.
- Company: Join a dynamic team in the energy and utilities sector.
- Benefits: Competitive salary, health insurance, pension scheme, and study support.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Make a real impact by optimising business-critical applications.
- Qualifications: Experience with cloud services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Product Analyst to join our team, supporting application services across a Products portfolio. This role combines operational support with project delivery, ensuring business‑critical applications are maintained, optimised, and aligned to product roadmaps and business needs. You’ll work closely with internal teams and third‑party vendors to deliver high‑quality service and continuous improvement across the application landscape.
Location: Aberdeen preferred (Hybrid working), but we will also consider remote for the right candidate
Contract Type: Permanent or contract considered
Role Purpose
The Product Analyst delivers support and maintenance for application services across the Products portfolio through both operational and project activities. The role ensures that applications are maintained in line with product roadmaps and evolving business requirements.
What you’ll do
- Provide Level 1 and Level 2 application support and maintenance services
- Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
- Engage with third‑party vendors as part of ongoing support and maintenance activities
- Provide support for onshore and offshore business applications
- Support related hardware accessories and manage associated assets
- Ensure timely and accurate testing of solutions, patches and maintenance activities prior to deployment
- Work closely with third‑party vendors to ensure services are fully supported
- Collaborate with other IS functions to ensure successful deployment of solutions into production
- Maintain system documentation and keep knowledge articles up to date
- Ensure incidents and requests are managed within agreed SLAs
- Deploy and manage solutions to meet business requirements as defined by the Products Manager
- Provide out‑of‑hours support on an occasional basis for scheduled maintenance, project work and on‑call rota coverage
What to bring
- Experience of cloud application services, including M365, Azure, SQL and Active Directory
- Experience with database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- In‑depth knowledge of application support and testing
- Strong focus on documentation and processes, with the ability to deliver under operational pressure
- Ability to prioritise workload and meet agreed deadlines
- Strong organisational skills with the ability to manage multiple issues and changing priorities
- Excellent communication skills (verbal and written), with the ability to engage across the business
- Experience supporting enterprise applications within the energy and utilities sector (preferred)
- ITIL Foundation qualification (desired but not essential)
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes: Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self‑study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus. All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
2819 - Product Support Analyst UK Aberdeen employer: Prosource
Join a dynamic team in Aberdeen as a Product Support Analyst, where we prioritise employee growth and well-being. Our hybrid working model offers flexibility, while our comprehensive benefits package, including private medical insurance and a generous pension scheme, ensures you are well taken care of. We foster a collaborative work culture that encourages continuous learning and development, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2819 - Product Support Analyst UK Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you understand their needs and how your skills can help them achieve their goals. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace 2819 - Product Support Analyst UK Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Support Analyst. Highlight your experience with cloud application services and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with application support and testing.
Showcase Your Communication Skills:Since this role involves working closely with teams and vendors, make sure to demonstrate your excellent communication skills in your application. We love candidates who can engage effectively across the business!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Prosource
✨Know Your Applications
Make sure you’re familiar with the specific applications mentioned in the job description, like M365, Azure, and SQL. Brush up on your knowledge of how these tools work and their common issues, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled application support challenges in the past. Think about times when you had to troubleshoot or optimise an application under pressure. This will demonstrate your ability to handle operational demands effectively.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex information is a must.
✨Understand the Business Context
Research the company and its products to understand how the role fits into their overall strategy. Being able to discuss how your work as a Product Support Analyst can contribute to business goals will impress your interviewers and show that you’re genuinely interested in the position.
