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For Companies At a Glance
- Tasks: Provide friendly IT support and help keep systems running smoothly.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive salary, health insurance, pension scheme, and study support.
- Why this job: Kick-start your IT career with hands-on experience and training.
- Qualifications: Basic IT knowledge and a willingness to learn.
- Other info: Great opportunities for growth and development in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking a Junior Desktop Support Engineer to work onsite in Aberdeen. This is an excellent opportunity for someone who has studied IT (college, university, or training course) and is now looking to kick-start their career in a hands-on IT support role.
What you’ll do
- Providing friendly, helpful first-line support to staff with basic IT issues.
- Learning how to assist with second-line support as your skills grow.
- Helping to keep IT equipment, systems, and accounts running smoothly.
- Supporting the team with day-to-day IT tasks and ongoing improvements.
You don’t need to have done all of this before — full training and support will be provided — but you’ll get involved with:
- Logging and resolving basic IT support requests via the ticketing system.
- Setting up laptops, desktops, and peripherals for new and existing staff.
- Assisting with user account administration and password resets.
- Helping with office moves, equipment deployment, and basic hardware tasks.
- Supporting audio-visual and meeting room technology.
- Updating simple technical documentation and user guides.
- Supporting the IT team with equipment checks, inventory, and supplier liaison.
What to bring
- A basic understanding of Windows operating systems and IT fundamentals.
- An interest in networks, cloud services, or IT infrastructure (training provided).
- Good communication skills and a positive, helpful attitude.
- A willingness to learn, take instruction, and grow your technical skills.
- Strong problem-solving ability and attention to detail.
Education & Certifications
- HNC in Computing, Level 6 Advanced Computing, or similar IT qualification.
- Any Microsoft fundamentals certifications (e.g. AZ‑900, SC‑900) are a bonus, but not essential.
Experience
- No professional IT experience required.
- Any part-time work, voluntary work, college projects, or personal IT interests are welcome.
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
2719 - Junior Desktop Support Engineer UK Aberdeen employer: Prosource
Contact Detail:
Prosource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2719 - Junior Desktop Support Engineer UK Aberdeen
✨Tip Number 1
Network like a pro! Attend local IT meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in and engage with their posts. It’s a great way to get noticed and show your enthusiasm.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable talking about your studies and any relevant projects. Confidence is key when you’re face-to-face with potential employers!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace 2719 - Junior Desktop Support Engineer UK Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Desktop Support Engineer role. Highlight any IT studies or relevant projects you've done, even if they were part-time or voluntary.
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about this opportunity. Mention how you can contribute to our team and what you hope to learn.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's fixing a friend's computer or managing a college project, we want to see your problem-solving abilities shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Prosource
✨Know Your Basics
Brush up on your understanding of Windows operating systems and IT fundamentals. Be ready to discuss any relevant coursework or projects you've completed, as this will show your enthusiasm and foundational knowledge.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past, whether through personal projects or part-time work. Highlight your attention to detail and how you approach troubleshooting problems.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Good communication is key in a support role, so be prepared to demonstrate your ability to help others understand IT issues without jargon.
✨Express Your Willingness to Learn
Emphasise your eagerness to grow and learn new skills. Mention any certifications you're pursuing or interested in, like Microsoft fundamentals, and how you plan to take advantage of the training opportunities offered.
