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For Companies At a Glance
- Tasks: Support and maintain Power Platform applications, ensuring high-quality solutions for customers.
- Company: Join a forward-thinking organization committed to innovation and employee development.
- Benefits: Enjoy a competitive salary, private medical insurance, and a cycle-to-work scheme.
- Why this job: This role offers hands-on experience with cutting-edge technologies in a collaborative environment.
- Qualifications: Technical troubleshooting skills and experience with M365 technologies like Power Platform are essential.
- Other info: We welcome applications from disabled candidates and support learning through funded self-study.
The predicted salary is between 36000 - 60000 £ per year.
We have an excellent opportunity for a highly motivated and skilled Power Platform Support Engineer to join our team in Aberdeen or London . As Power Platform Support Engineer, you will be responsible for the support and maintenance of the application portfolio, ensuring the delivery of high-quality solutions that meet customer needs. This is a hybrid role working a 3/2 pattern (minimum of 3 days onsite).
What you’ll do
- Support bespoke solutions within the application product line to meet business requirements
- Support the lifecycle of software applications, from deployment, ongoing support to decommissioning
- Work with appropriate teams and 3rd party vendors to ensure the integrity of platforms and services
- Ensure that applications are secure, reliable, and compliant with industry regulations
- Provide technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse, addressing any issues in a timely and effective manner
- Work closely with the Data & Digital team to implement minor modifications and enhancements to bespoke solutions
- Provide technical support for solutions, addressing any issues in a timely and effective manner
- Seek opportunities to innovate and improve application development processes and technologies
- Work closely with business stakeholders to gather requirements and ensure the applications delivered meet their needs
- Monitor solution performance, identifying and resolving issues to ensure optimal functionality and user satisfaction
- Utilise performance metrics to improve system stability and monitor and report on capacity metrics
- Liaise with software vendors and service providers as required for application lifecycle support
- Responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals)
- Develop documentation for end-users and staff, ensuring applications are used effectively
- Implement best practices in application security to protect company data and ensure compliance with regulatory standards
- Ensure application development and management activities comply with health and safety standards and regulations
What to bring
- Aptitude for technical troubleshooting and experience of providing technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse
- Experience of undertaking minor modifications and enhancements to solutions in Power Platform, Power BI and Dataverse
- Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow
- Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors
- Experience of working in an Agile way
- Ability to work on own initiative and drive tasks forward to completion
- Ability to self-manage and prioritise workload
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following:
- Company Pension Scheme
- Private Medical Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to .
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process – just let us know.
Successful candidates will be subject to background and right to work checks.
Talk to us today to explore how we can support your organisation’s technology needs.
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2536 – Power Platform Support Engineer UK London employer: Prosource
Contact Detail:
Prosource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2536 – Power Platform Support Engineer UK London
✨Tip Number 1
Familiarize yourself with M365 development technologies, especially Power Platform, Power BI, and Dataverse. Having hands-on experience or projects to discuss can really set you apart during the interview.
✨Tip Number 2
Brush up on your ITIL service management knowledge. Understanding incident, request, change, and problem management will help you demonstrate your ability to support the application lifecycle effectively.
✨Tip Number 3
Prepare to discuss your experience working in Agile environments. Be ready to share specific examples of how you've contributed to team projects and adapted to changing requirements.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This will be crucial when liaising with various stakeholders and ensuring their needs are met.
We think you need these skills to ace 2536 – Power Platform Support Engineer UK London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Power Platform Support Engineer position. Understand the key responsibilities and required skills, such as experience with M365 development technologies and ITIL service management.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your technical troubleshooting abilities and any previous work with Power Platform, Power BI, or Dataverse.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for supporting bespoke solutions and working with various stakeholders.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to liaise effectively with both internal teams and external vendors. Provide examples of past experiences where you successfully communicated complex technical information.
How to prepare for a job interview at Prosource
✨Show Your Technical Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in M365 development technologies like Power Platform, Power BI, or Dataverse. Highlight your problem-solving approach and any tools you used.
✨Demonstrate Your Understanding of ITIL
Familiarize yourself with ITIL service management concepts, especially incident and change management. Be ready to explain how you've applied these principles in previous roles, particularly if you've used ServiceNow.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to discuss how you've liaised with different teams and stakeholders to gather requirements and deliver solutions.
✨Emphasize Your Agile Experience
If you've worked in an Agile environment, be sure to share your experiences. Discuss how you contributed to team goals, adapted to changes, and ensured timely delivery of projects.
